Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
24/5/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
18
Quality of reviews
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Replying to reviews
16%
Customer feedback
72%
Tone of expression
92%
Your profiles
google
Classic 1939 Barber Shop
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
36%
Delivery
0%
Customer service
14%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
12 Pell
4.9
1747
Ray's Barber Shop
4.7
479
Mr Blendz Barber Sho...
4.9
452
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
they take their time
they take their time
from out of town
from out of town
los muchachos son
los muchachos son
should be
should be
don t
don t
worst haircut
worst haircut
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Classic 1939 Barber Shop
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Classic 1939 Barber Shop
1/1
Description
Classic 1939 Barber Shop
1/1
Localization
Classic 1939 Barber Shop
1/1
Multimedia
Classic 1939 Barber Shop
1/1
Contact
Classic 1939 Barber Shop
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.59
Reviews per profile
169
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
18
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
107
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
48
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
7 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
DO NOT go here. $30 for a terrible cut but they expect a tip so easily climbs up to $40-45. Do not speak english and do not know what they are doing. Go anywhere else, there's a reason they are never busy!!!!!!
DO NOT go here. $30 for a terrible cut but they expect a tip so easily climbs up to $40-45. Do not speak english and do not know what they are doing. Go anywhere else, there's a reason they are never busy!!!!!!
🚩🚩Poor hair cutting skills, rude, and disrespectful. When i pointed out mistakes, the barber started cusring at me. You messed up hair, and on top of that, cursing me. Terrible experience. Avoid this place. 🚩🚩
🚩🚩Poor hair cutting skills, rude, and disrespectful. When i pointed out mistakes, the barber started cusring at me. You messed up hair, and on top of that, cursing me. Terrible experience. Avoid this place. 🚩🚩
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