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Summary based on 1/1 profiles
Rating
4.56
Reviews
217
Audit for

Elev8tion Fitness (1625 N M...

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 24/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
8
Quality of reviews
mdi-chevron-right
Replying to reviews
31%
Customer feedback
68%
Tone of expression
91%
Your profiles
google
Elev8tion Fitness
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
42%
Delivery
0%
Customer service
32%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Colaw Fitness
4.9
9270
...Destination Dalla...
5
2793
Planet Fitness
4.4
736
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
josh at the front
front desk always
dedicated fitness individuals
not a huge deal
membership if i liked
doesn t work the
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Learn more
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Elev8tion Fitness
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Elev8tion Fitness
1/1
Description
Elev8tion Fitness
1/1
Localization
Elev8tion Fitness
1/1
Multimedia
Elev8tion Fitness
1/1
Contact
Elev8tion Fitness
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.56
Reviews per profile
217
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
8
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
10 days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses
over past year
Customer reviews Learn more
Average amount of text
241 letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
69
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
13 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNveHVHQXZnRRAB!2m1!1s0x0:0xf7ba529a87fc2c1c!3m1!1s2@1:CIHM0ogKEICAgICoxuGAvgE%7CCgwIo9KO4wUQyLTe6wI%7C?hl=en-US
Sysy Style
I got robbed at the parking lot on my second day. Somebody opened my car and got my bag with my computer and work stuffs. Even when the place is a good place to train, they should take care of the people adding some kind of security if the parking lot isn’t a safe place. I hope the owner can check the cameras and see if they can catch who did it because its extremely possible that was somebody who attend this gym.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5cXNtWVh3EAE!2m1!1s0x0:0xf7ba529a87fc2c1c!3m1!1s2@1:CIHM0ogKEICAgIDyqsmYXw%7CCgwIjJGJggYQ4M_0xwE%7C?hl=en-US
Adam Levit
For the downtown location - Great equipment, overly crowded, never any parking, no place to stretch. I asked the owner if they would be getting more parking to accommodate for the increase in members and, that idea was rejected and I was told to workout at a different time if I was unhappy with the parking situation.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNCZ0xMSDVBRRAB!2m1!1s0x0:0xf7ba529a87fc2c1c!3m1!1s2@1:CIHM0ogKEICAgICBgLLH5AE%7CCgwIwpzknAYQwNHXzQE%7C?hl=en-US
victor aza
Gym is good, but they share your information with a third party oversees payment company who requires you to give a 30 day notice to cancel your gym membership and if you miss that by a day they will charge you two months. These are scams that companies use to financial hold and steal money from clients. I would not recommend using a gym that uses these unethical methods of information sharing and payment to international third parties without informing clients.
See review
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