Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
21/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
10
Quality of reviews
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Replying to reviews
69%
Customer feedback
91%
Tone of expression
97%
Your profiles
google
Ania Bridal | Bridal Shop Portland, OR
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
69%
Delivery
13%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Normans Bridal
4.8
886
True Society by The...
4.8
616
a&bé bridal shop por...
4.9
527
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
getting married next year
getting married next year
could see myself wearing
could see myself wearing
do yourself a favor
do yourself a favor
woman who helped me
woman who helped me
different from the sample
different from the sample
didn t even
didn t even
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Ania Bridal | Bridal Shop Portland, OR
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Ania Bridal | Bridal Shop Portland, OR
1/1
Description
Ania Bridal | Bridal Shop Portland, OR
1/1
Localization
Ania Bridal | Bridal Shop Portland, OR
1/1
Multimedia
Ania Bridal | Bridal Shop Portland, OR
1/1
Contact
Ania Bridal | Bridal Shop Portland, OR
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.83
Reviews per profile
472
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
10
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
14
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
466
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
42
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
28 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Ania was beautiful and the dresses were well-taken care of but I do not think the customer service was very good. The woman who helped me was not welcoming and seemed to be in a rush. She didn't take the time to get to know me or what I liked. I was very disappointed in the dresses she pulled for me to try on. I ended up buying a dress at The White Dress because the service and experience was better.
Ania was beautiful and the dresses were well-taken care of but I do not think the customer service was very good. The woman who helped me was not welcoming and seemed to be in a rush. She didn't take the time to get to know me or what I liked. I was very disappointed in the dresses she pulled for me to try on. I ended up buying a dress at The White Dress because the service and experience was better.
Do not go here. Fiancé tried on a dress. Loved it. Ordered it. However what we received was not the dress she tried on. A lot of differences from the sample and that is truly disappointing even after hundreds of dollars of alterations. A few thousand dollars later, we are horribly disappointed with Ania bridal. Do yourself a favor and go elsewhere.
Do not go here. Fiancé tried on a dress. Loved it. Ordered it. However what we received was not the dress she tried on. A lot of differences from the sample and that is truly disappointing even after hundreds of dollars of alterations. A few thousand dollars later, we are horribly disappointed with Ania bridal. Do yourself a favor and go elsewhere.
Was recommended this shop by a venue. Did not have a positive experience here! Felt pressured by the consultant to make a quick decision and then when our wedding was cancelled within the same week I purchased the dress, they showed zero grace even though they told me the dress was still 6 months out. This store has caused more stress and tears then any bride should have to go through.
Was recommended this shop by a venue. Did not have a positive experience here! Felt pressured by the consultant to make a quick decision and then when our wedding was cancelled within the same week I purchased the dress, they showed zero grace even though they told me the dress was still 6 months out. This store has caused more stress and tears then any bride should have to go through.
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