Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
8/8/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
1
Quality of reviews
mdi-chevron-right
Replying to reviews
28%
Customer feedback
50%
Tone of expression
97%
Your profiles
google
FC Caffe
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
28%
Delivery
0%
Customer service
15%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
TA Travel Center
4
2315
Barnes & Noble
4.6
1643
Mt Lemmon Cookie Cab...
4.4
1611
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
super dobre
super dobre
i pyszna
i pyszna
obsługa świetny
obsługa świetny
że liczymy
że liczymy
place to
place to
i pracowników
i pracowników
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
FC Caffe
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
FC Caffe
1/1
Description
FC Caffe
1/1
Localization
FC Caffe
1/1
Multimedia
FC Caffe
1/1
Contact
FC Caffe
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.68
Reviews per profile
1543
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
69
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
96
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
770
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
181 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
W życiu nie piłam gorszej kawy mrożonej, zlepek czarnej kawy z masłem orzechowym. Tragedia! Musiałam upomnieć się o bita śmietanę ponieważ kelnerki o niej zapomniały.. strata czasu i pieniędzy, kilka łyków i nie dało się więcej wypić
W życiu nie piłam gorszej kawy mrożonej, zlepek czarnej kawy z masłem orzechowym. Tragedia! Musiałam upomnieć się o bita śmietanę ponieważ kelnerki o niej zapomniały.. strata czasu i pieniędzy, kilka łyków i nie dało się więcej wypić
Pierwszy raz byłam dzisiaj. Wyglonda na ciekawe miejsce. Kupiłam sernik z kokosem. Był okay, mógł być tańszy.. Ale okay. Co mię zdziwiło to obsługa. Po zamówieniu sernika pani odeszła nic nie powiedziała. Może czeba trochę wiencej szkolenia... pracowników niewiem...na dodatek jak coś na wynos to może łyżeczka lub widelec żeby ten sernik można było zjeść...
Pierwszy raz byłam dzisiaj. Wyglonda na ciekawe miejsce. Kupiłam sernik z kokosem. Był okay, mógł być tańszy.. Ale okay. Co mię zdziwiło to obsługa. Po zamówieniu sernika pani odeszła nic nie powiedziała. Może czeba trochę wiencej szkolenia... pracowników niewiem...na dodatek jak coś na wynos to może łyżeczka lub widelec żeby ten sernik można było zjeść...
Byłam tu parę razy, ale niestety zawsze jak tu przychodzę jest co raz gorzej. Albo pani nie ma gotówki i nie może wydać resztę, albo w jedzeniu dostaję włos "gratis". Stoliki bez krzeseł to jest standard dla tego miejsca + głośno. Przychodziłam do kawiarni w dobrym humorze, a wychodziłam zawsze rozczarowana
Byłam tu parę razy, ale niestety zawsze jak tu przychodzę jest co raz gorzej. Albo pani nie ma gotówki i nie może wydać resztę, albo w jedzeniu dostaję włos "gratis". Stoliki bez krzeseł to jest standard dla tego miejsca + głośno. Przychodziłam do kawiarni w dobrym humorze, a wychodziłam zawsze rozczarowana
See review
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