Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
20/5/2024
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
69%
Delivery
18%
Customer service
55%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Armandi: hurtownia p...
4.7
210
Optimat Hurtownia ak...
4.5
105
SOTEX oddział Wrocła...
4.7
105
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
děkuji firmě belini nábytek
děkuji firmě belini nábytek
zaletą są przesuwane drzwi
zaletą są przesuwane drzwi
czarne na wysoki połysk
czarne na wysoki połysk
ciągu trzech dni roboczych
ciągu trzech dni roboczych
po dwóch miesiącach użytkowania
po dwóch miesiącach użytkowania
17 18 lutego
17 18 lutego
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.7
Reviews per profile
2413
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
238
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
150
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
1373
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
140 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Nie polecam. Kompletny brak profesjonalizmu. Zamówienie meble kuchenne wraz ze zlewem zlew wiekszy niż szafka zlewozmywakowa Państwo twierdza że tak ma być. Ponad miesiąc czekam na odzew zero kontaktu. Nie polecam. Straciłam czas i pieniądze. Wiecej nie bede korzystać jak rownież nie bedę polecać.
Nie polecam. Kompletny brak profesjonalizmu. Zamówienie meble kuchenne wraz ze zlewem zlew wiekszy niż szafka zlewozmywakowa Państwo twierdza że tak ma być. Ponad miesiąc czekam na odzew zero kontaktu. Nie polecam. Straciłam czas i pieniądze. Wiecej nie bede korzystać jak rownież nie bedę polecać.
Jakość tych mebli pozostawia wiele do życzenia... Zamówiona szafa czarna z drewnianym frontem i pod szybą jest biała płyta... pewnie pomyłka ehhh do tego jedna płyta drzwiowa jest wypukła ... cichy domyk jest dość tandetny ale przynajmniej nie odbiega od reszty... Spodziewałem sie lepszej jakości mebli.
Jakość tych mebli pozostawia wiele do życzenia... Zamówiona szafa czarna z drewnianym frontem i pod szybą jest biała płyta... pewnie pomyłka ehhh do tego jedna płyta drzwiowa jest wypukła ... cichy domyk jest dość tandetny ale przynajmniej nie odbiega od reszty... Spodziewałem sie lepszej jakości mebli.
Nie polecam tej firmy! Zakupiliśmy szafę ale jedną część była uszkodzona (złamana na pół). Firma ciągle pisze że produkcja jest zautomatyzowana i próbuje zrzucić winę na dostawce a karton nawet nie byl uszkodzony . Oczywiście wszystkie zdjęcia były dosłane. Uważajcie bo reklamacja u nich to porażka.
Nie polecam tej firmy! Zakupiliśmy szafę ale jedną część była uszkodzona (złamana na pół). Firma ciągle pisze że produkcja jest zautomatyzowana i próbuje zrzucić winę na dostawce a karton nawet nie byl uszkodzony . Oczywiście wszystkie zdjęcia były dosłane. Uważajcie bo reklamacja u nich to porażka.
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