Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
24/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
384
Quality of reviews
mdi-chevron-right
Replying to reviews
79%
Customer feedback
76%
Tone of expression
95%
Your profiles
google
Platinum Mountain Hotel & SPA
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
73%
Delivery
5%
Customer service
40%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Novotel Warszawa Cen...
4.4
12218
Blue Mountain Resort...
4.7
9059
Sheraton Grand Krako...
4.6
2637
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
recommended regards tomasz santorski
recommended regards tomasz santorski
restauracich davaji takove porce
restauracich davaji takove porce
mnozstvi lidi rozutece protoze
mnozstvi lidi rozutece protoze
z obecną sytuacją epidemiologiczną
z obecną sytuacją epidemiologiczną
apartament z prywatną sauną
apartament z prywatną sauną
ein paar tage
ein paar tage
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Platinum Mountain Hotel & SPA
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Platinum Mountain Hotel & SPA
1/1
Description
Platinum Mountain Hotel & SPA
1/1
Localization
Platinum Mountain Hotel & SPA
0/1
Multimedia
We couldn't find any data
1/1
Contact
Platinum Mountain Hotel & SPA
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.66
Reviews per profile
3188
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
384
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
5
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
339
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
758
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
299 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Witam hotel napewno nie zasługuje na 5* daleko mu do innych hotel 5* w Polsce. Jedzenie bardzo przeciętne mały wybór mięsa codziennie praktycznie te same, pomieszczenie które nazywa się silownia powinno nazywać się,, salka fitness" . Basen ok poza mini szatnia. Ogólnie srednio napewno nie wrócimy...
Witam hotel napewno nie zasługuje na 5* daleko mu do innych hotel 5* w Polsce. Jedzenie bardzo przeciętne mały wybór mięsa codziennie praktycznie te same, pomieszczenie które nazywa się silownia powinno nazywać się,, salka fitness" . Basen ok poza mini szatnia. Ogólnie srednio napewno nie wrócimy...
Nie chce się powielać bo takich komentarzy poniżej jest mnóstwo. Ponad 3 miesiące temu zarezerwowane wakacje, hotel został zamknięty i do dnia dzisiejszego zwrotu środków brak. W innych hotelach otrzymałem zwrot po tygodniu. Do tego kontakt z hotelem fatalny ! Omijać z daleka ! Maciej Walkowiak.
Nie chce się powielać bo takich komentarzy poniżej jest mnóstwo. Ponad 3 miesiące temu zarezerwowane wakacje, hotel został zamknięty i do dnia dzisiejszego zwrotu środków brak. W innych hotelach otrzymałem zwrot po tygodniu. Do tego kontakt z hotelem fatalny ! Omijać z daleka ! Maciej Walkowiak.
Niestety, jestem zawiedziona wizyta. Hotel sam w sobie ok, ale cena za dobę nieadekwatna do jakości obsługi. Zamówione prosecco przybyło w wiaderku z romrozna woda, zabrakło klapek do basenu w sklepiku na miejscu -obsługa nie była w stanie nam pomóc i w efekcie nie mogliśmy skorzystać z basenu wcale.
Niestety, jestem zawiedziona wizyta. Hotel sam w sobie ok, ale cena za dobę nieadekwatna do jakości obsługi. Zamówione prosecco przybyło w wiaderku z romrozna woda, zabrakło klapek do basenu w sklepiku na miejscu -obsługa nie była w stanie nam pomóc i w efekcie nie mogliśmy skorzystać z basenu wcale.
See review
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