Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
24/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
50
Quality of reviews
mdi-chevron-right
Replying to reviews
54%
Customer feedback
54%
Tone of expression
97%
Your profiles
google
Czarny Kamień RESORT & SPA
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
42%
Delivery
5%
Customer service
37%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Novotel Warszawa Cen...
4.4
12218
Blue Mountain Resort...
4.7
9059
Platinum Mountain Ho...
4.7
3188
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
polnisch oder englisch gesprochen
polnisch oder englisch gesprochen
ping pong x box
ping pong x box
nic dodać nic ująć
nic dodać nic ująć
they even did not
they even did not
jeden z gorszych resortów
jeden z gorszych resortów
3 dzieci w wieku
3 dzieci w wieku
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Czarny Kamień RESORT & SPA
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Czarny Kamień RESORT & SPA
1/1
Description
Czarny Kamień RESORT & SPA
1/1
Localization
Czarny Kamień RESORT & SPA
1/1
Multimedia
Czarny Kamień RESORT & SPA
1/1
Contact
Czarny Kamień RESORT & SPA
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.73
Reviews per profile
1470
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
50
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
5
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
217
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
678
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
122 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Pazernosc, nieuczciwosc do potęgi. Reklamują się na airbnb że apartament kosztuje 400 zł, ale jak przychodzi do rezerwacji nagle okazuje się że żądają 2 tysiące! Odradzam wszystkim którym zależy na uczciwości w podejściu do klienta.
Pazernosc, nieuczciwosc do potęgi. Reklamują się na airbnb że apartament kosztuje 400 zł, ale jak przychodzi do rezerwacji nagle okazuje się że żądają 2 tysiące! Odradzam wszystkim którym zależy na uczciwości w podejściu do klienta.
Pokój zimny że nie dało się normalnie funkcjonować - musieliśmy wziąść koce z recepcji Personel wyższego pionu szuka jak oszukać klientów chwilę przed wyjazdem jak masz 5 minut do odjazdu Zero profesjonalizmu Basen bardzo mały- przy większym oblozeniu nie ma gdzie nogi wcisnąć Jacuzzi na zewnątrz nie działa mimo opisu w hotelu że działa cały rok Mimo prośby nie pozwolono nam użyć jacuzzi
Pokój zimny że nie dało się normalnie funkcjonować - musieliśmy wziąść koce z recepcji Personel wyższego pionu szuka jak oszukać klientów chwilę przed wyjazdem jak masz 5 minut do odjazdu Zero profesjonalizmu Basen bardzo mały- przy większym oblozeniu nie ma gdzie nogi wcisnąć Jacuzzi na zewnątrz nie działa mimo opisu w hotelu że działa cały rok Mimo prośby nie pozwolono nam użyć jacuzzi
Jeden z gorszych ,,resortów w jakich byłem .w ,,apartamencie „ zimno otrzymałem farelkę zamiast zaproponować inny pokój itp , jak to robią inne hotele dbając o klienta .Goscie niech przeczytają regulamin np: za palenie papierosów na balkonie kara od 2000 zł. Wymiana ręczników za odpłata . Ogólnie pobyt masakra , dobrze ze byłem tylko na weekend . Na pewno nie wrócę .
Jeden z gorszych ,,resortów w jakich byłem .w ,,apartamencie „ zimno otrzymałem farelkę zamiast zaproponować inny pokój itp , jak to robią inne hotele dbając o klienta .Goscie niech przeczytają regulamin np: za palenie papierosów na balkonie kara od 2000 zł. Wymiana ręczników za odpłata . Ogólnie pobyt masakra , dobrze ze byłem tylko na weekend . Na pewno nie wrócę .
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