Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
24/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
22
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
58%
Tone of expression
91%
Your profiles
google
Hotel Biathlon Sport & Spa
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
37%
Delivery
5%
Customer service
24%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Blue Mountain Resort...
4.7
9059
Hotel Don Giovanni P...
4.3
7410
A&O Prague Rhea (a&o...
4.2
5620
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
biegowe po drugiej stronie
biegowe po drugiej stronie
nas było 12 osób
nas było 12 osób
w formie szwedzkiego stołu
w formie szwedzkiego stołu
opinia dotyczy restauracji
opinia dotyczy restauracji
pozostawia wiele do
pozostawia wiele do
była opryskliwa i
była opryskliwa i
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Hotel Biathlon Sport & Spa
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Hotel Biathlon Sport & Spa
1/1
Description
Hotel Biathlon Sport & Spa
1/1
Localization
Hotel Biathlon Sport & Spa
0/1
Multimedia
We couldn't find any data
1/1
Contact
Hotel Biathlon Sport & Spa
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.3
Reviews per profile
669
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
22
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
153
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
281
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
37 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
W łazience zapach nie do zniesienia, jedzenie takie, że cała wycieczka marudziła na ból brzucha, spod nieszczelnego okna ciągnie zimnem na łóżku. Dzień 2: Niemiła obsługa. Dzień 2 cz. 2 : kolejne przeczyszczenie po obiedzie... Nigdy więcej.
W łazience zapach nie do zniesienia, jedzenie takie, że cała wycieczka marudziła na ból brzucha, spod nieszczelnego okna ciągnie zimnem na łóżku. Dzień 2: Niemiła obsługa. Dzień 2 cz. 2 : kolejne przeczyszczenie po obiedzie... Nigdy więcej.
Oceniam restauracje Ukraińska obsługa nie potrafi dogadać się z klientem. "domowa szarlotka" tania ze sklepu. Podrzędna kawa, gdy poprosić o lemoniadę bez lodu to "nie ma takiej opcji". Nie polecam Żyją tylko i wyłącznie że mają switna lokalizację. Tuż obok są dużo lepsze knajpy. Na przykład gospoda Bombaj.
Oceniam restauracje Ukraińska obsługa nie potrafi dogadać się z klientem. "domowa szarlotka" tania ze sklepu. Podrzędna kawa, gdy poprosić o lemoniadę bez lodu to "nie ma takiej opcji". Nie polecam Żyją tylko i wyłącznie że mają switna lokalizację. Tuż obok są dużo lepsze knajpy. Na przykład gospoda Bombaj.
Czekałam 30 minut aż ktoś raczy podejść do mojego stolika w restauracji, kiedy to się nie stało sama poszłam po menu a po następnych 30 min podeszłam do pani która stwierdziła ze nie obsługuje, a pani kelnerka pomimo ze dwa razy mówiłam ze nie zostaliśmy obsłużeni. TRAGEDIA plus obsługa nie nosi maseczek. Wielki zawód
Czekałam 30 minut aż ktoś raczy podejść do mojego stolika w restauracji, kiedy to się nie stało sama poszłam po menu a po następnych 30 min podeszłam do pani która stwierdziła ze nie obsługuje, a pani kelnerka pomimo ze dwa razy mówiłam ze nie zostaliśmy obsłużeni. TRAGEDIA plus obsługa nie nosi maseczek. Wielki zawód
See review
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