Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
26/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
254
Quality of reviews
mdi-chevron-right
Replying to reviews
76%
Customer feedback
66%
Tone of expression
91%
Your profiles
google
Green Mountain Hotel & Apartments (Green Mountain Hotel)
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
55%
Delivery
2%
Customer service
24%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hotel Gołębiewski
4.4
12837
Sandra SPA Karpacz
4.1
4654
B&B Hotel Wrocław Ce...
4.3
2619
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
nakręcać publicznie święte oburzenie
nakręcać publicznie święte oburzenie
roli rodzicielskiej zamiast nakręcać
roli rodzicielskiej zamiast nakręcać
znając dzisiejsze upośledzone
znając dzisiejsze upośledzone
am 01 01 2023
am 01 01 2023
we shouldn t worry
we shouldn t worry
2 trockene scheiben brot
2 trockene scheiben brot
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Green Mountain Hotel & Apartments (Green Mountain Hotel)
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Green Mountain Hotel & Apartments (Green Mountain Hotel)
1/1
Description
Green Mountain Hotel & Apartments (Green Mountain Hotel)
1/1
Localization
Green Mountain Hotel & Apartments (Green Mountain Hotel)
1/1
Multimedia
Green Mountain Hotel & Apartments (Green Mountain Hotel)
1/1
Contact
Green Mountain Hotel & Apartments (Green Mountain Hotel)
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.44
Reviews per profile
3256
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
254
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
14
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
296
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
1123
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
301 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Piękne pokoje z widokiem. obsługa mila jednak bez podstawowej wiedzy i umiejętności języka Polskiego. wyżywienie na najniższym poziomie serwowanie surowej ryby przy zamówieniu dania dziecięcego do tego w pakiecie z wyżywieniem naprawdę posiłki niskiej jakości w hotelu 5* naprawdę oczekiwaliśmy czegoś więcej
Piękne pokoje z widokiem. obsługa mila jednak bez podstawowej wiedzy i umiejętności języka Polskiego. wyżywienie na najniższym poziomie serwowanie surowej ryby przy zamówieniu dania dziecięcego do tego w pakiecie z wyżywieniem naprawdę posiłki niskiej jakości w hotelu 5* naprawdę oczekiwaliśmy czegoś więcej
Radzę sto razy zastanowić się przez dokonaniem rezerwacji w tym „5 gwiazdkowym” hotelu… pomimo wykupienia droższej oferty z możliwością anulacji nie można doprosić się zwrotu własnych pieniędzy z zaliczki po upływie terminu zwrotu! Zero pomocy ze strony obsługi, jedynie zbywanie. Serdecznie nie polecam.
Radzę sto razy zastanowić się przez dokonaniem rezerwacji w tym „5 gwiazdkowym” hotelu… pomimo wykupienia droższej oferty z możliwością anulacji nie można doprosić się zwrotu własnych pieniędzy z zaliczki po upływie terminu zwrotu! Zero pomocy ze strony obsługi, jedynie zbywanie. Serdecznie nie polecam.
Ważenie psów przed zameldowaniem 🤣🤣🤣 Koszt pobytu psa zależny od jego wagi Chore zasady W innych hotelach gdzie płace za pobyt psów - jeden koszt bez względu na wagę psa - otrzymuję nawet miski i kocyki dla zwierząt Nawet w hotelach Resort SPA Czytając opinie innych gości CIESZĘ się że zrezygnowałam z tego przybytku
Ważenie psów przed zameldowaniem 🤣🤣🤣 Koszt pobytu psa zależny od jego wagi Chore zasady W innych hotelach gdzie płace za pobyt psów - jeden koszt bez względu na wagę psa - otrzymuję nawet miski i kocyki dla zwierząt Nawet w hotelach Resort SPA Czytając opinie innych gości CIESZĘ się że zrezygnowałam z tego przybytku
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