Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
26/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
132
Quality of reviews
mdi-chevron-right
Replying to reviews
74%
Customer feedback
65%
Tone of expression
94%
Your profiles
google
Chata Karkonoska
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
52%
Delivery
9%
Customer service
13%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Niebo w Gębie
4.4
8838
Restauracja u Petieg...
4.7
6916
Stary Dom
4.7
6880
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
jajkiem sadzonym palce lizać
jajkiem sadzonym palce lizać
oddalona od głównej ulicy
oddalona od głównej ulicy
medaliony w sosie borowikowym
medaliony w sosie borowikowym
mierzyć mnie swoją miarą
mierzyć mnie swoją miarą
bedienung war sehr nett
bedienung war sehr nett
pozostawia wiele do życzenia
pozostawia wiele do życzenia
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Chata Karkonoska
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Chata Karkonoska
1/1
Description
Chata Karkonoska
1/1
Localization
Chata Karkonoska
1/1
Multimedia
Chata Karkonoska
1/1
Contact
Chata Karkonoska
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.56
Reviews per profile
2361
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
132
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
144
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
827
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
248 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Przychodzę i zamknięte. W Internecie takiej informacji nie było. Odnośnie odpowiedzi właściciela, mam spore wątpliwości, który z wpisów brzmi jak słowa sfrustrowanego hejtera😄 mój, czy jego?😉 Utwierdzilem się w pozostawionej ocenie. Pozdrawiam serdecznie
Przychodzę i zamknięte. W Internecie takiej informacji nie było. Odnośnie odpowiedzi właściciela, mam spore wątpliwości, który z wpisów brzmi jak słowa sfrustrowanego hejtera😄 mój, czy jego?😉 Utwierdzilem się w pozostawionej ocenie. Pozdrawiam serdecznie
Nie polecam !!Jedzenie za słone i tłuste nie do zjedzenia ..zostawiłam cały obiad troszkę spróbowałam, ale nie dało się jeść przesolonego dania .jedynie na plus ogórki kiszone ..zupa Ok .komentarz kelnerki widocznie Nie dla pani jedzenie ..Oczywiście za cały obiad zapłaciliśmy ..Jestem zawiedziona bardzo .😟
Nie polecam !!Jedzenie za słone i tłuste nie do zjedzenia ..zostawiłam cały obiad troszkę spróbowałam, ale nie dało się jeść przesolonego dania .jedynie na plus ogórki kiszone ..zupa Ok .komentarz kelnerki widocznie Nie dla pani jedzenie ..Oczywiście za cały obiad zapłaciliśmy ..Jestem zawiedziona bardzo .😟
Zachęceni pozytywnymi opiniami w internecie przyszliśmy zjeść obiad i niestety duże rozczarowanie. Barszcz czerwony smakował, jak z koncentratu - ostry, dziwny kwas, jak chemiczny natomiast w pierogach wyczuwalny polepszacz smaku, jakaś wegeta, bądź coś podobnego. Niestety nie polecam.
Zachęceni pozytywnymi opiniami w internecie przyszliśmy zjeść obiad i niestety duże rozczarowanie. Barszcz czerwony smakował, jak z koncentratu - ostry, dziwny kwas, jak chemiczny natomiast w pierogach wyczuwalny polepszacz smaku, jakaś wegeta, bądź coś podobnego. Niestety nie polecam.
See review
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