Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
26/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
134
Quality of reviews
mdi-chevron-right
Replying to reviews
9%
Customer feedback
52%
Tone of expression
94%
Your profiles
google
Mercure Karpacz Skalny (Hotel Mercure)
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
49%
Delivery
3%
Customer service
20%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hotel Gołębiewski
4.4
12837
Sandra SPA Karpacz
4.1
4654
Green Mountain Hotel...
4.4
3256
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
blick auf die schneekoppe
blick auf die schneekoppe
wir kommen immer wieder
wir kommen immer wieder
nic dodać nic ująć
nic dodać nic ująć
jego prędkość jest porównywalna
jego prędkość jest porównywalna
porównywalna z prędkością topnienia
porównywalna z prędkością topnienia
there were only
there were only
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Mercure Karpacz Skalny (Hotel Mercure)
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Mercure Karpacz Skalny (Hotel Mercure)
1/1
Description
Mercure Karpacz Skalny (Hotel Mercure)
1/1
Localization
Mercure Karpacz Skalny (Hotel Mercure)
1/1
Multimedia
Mercure Karpacz Skalny (Hotel Mercure)
1/1
Contact
Mercure Karpacz Skalny (Hotel Mercure)
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.41
Reviews per profile
2185
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
134
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
178
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
1041
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
110 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
nie można się dodzwonić od tygodnia, rezerwacje pakietu jest okropnie trudna, wiszę godzinami na telefonie aby w ogole sie dodzwonić do recepcji, jak już mi się udało to przyszla rezerwacja pokoju dużo droższa niż w początkowej ofercie!!! Mimo wielu prób i próśb nike się nie fatyguje aby wyjaśnić problem!
nie można się dodzwonić od tygodnia, rezerwacje pakietu jest okropnie trudna, wiszę godzinami na telefonie aby w ogole sie dodzwonić do recepcji, jak już mi się udało to przyszla rezerwacja pokoju dużo droższa niż w początkowej ofercie!!! Mimo wielu prób i próśb nike się nie fatyguje aby wyjaśnić problem!
Słabo W barze trzeba się dopraszać aby ktoś raczył cie obsłużyć bo Panie zajęte sobą... Jedzenie słabe (fasolka tak twarda, że nie idzie nabić), toalety o nieprzyjemnym zapachu ze średnio działającym sprzętem, sala konferencyjna bardzo kiepska (można się zabić na wykładzinie ,,,)
Słabo W barze trzeba się dopraszać aby ktoś raczył cie obsłużyć bo Panie zajęte sobą... Jedzenie słabe (fasolka tak twarda, że nie idzie nabić), toalety o nieprzyjemnym zapachu ze średnio działającym sprzętem, sala konferencyjna bardzo kiepska (można się zabić na wykładzinie ,,,)
Pizza Prosciutto podana z ketchupem zamiast sosu pomidorowego i zrobiona z oscypkiem zamiast mozzarelli (nie mam pewności czy mozzarelli w ogóle nie było, ale oscypek przyćmił jej smak). Ponadto ciasto jest zrobione na bazie mąki o dość wysokim typie, a pomidory są zbyt mocno upieczone.
Pizza Prosciutto podana z ketchupem zamiast sosu pomidorowego i zrobiona z oscypkiem zamiast mozzarelli (nie mam pewności czy mozzarelli w ogóle nie było, ale oscypek przyćmił jej smak). Ponadto ciasto jest zrobione na bazie mąki o dość wysokim typie, a pomidory są zbyt mocno upieczone.
See review
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