Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
26/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
23
Quality of reviews
mdi-chevron-right
Replying to reviews
12%
Customer feedback
58%
Tone of expression
92%
Your profiles
google
Zamek Księża Góra
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
60%
Delivery
2%
Customer service
29%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hotel Gołębiewski
4.4
12837
Sandra SPA Karpacz
4.1
4654
Green Mountain Hotel...
4.4
3256
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
kto o niej wie
kto o niej wie
aussicht auf die schneekoppe
aussicht auf die schneekoppe
złej jakości droga dojazdowa
złej jakości droga dojazdowa
the swimming pool is
the swimming pool is
500 zł za noc
500 zł za noc
stosunek ceny do jakości
stosunek ceny do jakości
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Zamek Księża Góra
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Zamek Księża Góra
1/1
Description
Zamek Księża Góra
1/1
Localization
Zamek Księża Góra
1/1
Multimedia
Zamek Księża Góra
1/1
Contact
Zamek Księża Góra
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.35
Reviews per profile
1020
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
23
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
11
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
205
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
433
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
154 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Ogólnie nie polecam, sauny nie działają, tv w pokoju nie działa, zgłoszono na recepcji i brak reakcji, obiadokolacja za 60 zł i ... zupa pomidorowa a na drugie do wyboru spaghetti ze szpinakiem lub kluski z gularzem i dzbanek wody, cieknaca woda po całej łazience
Ogólnie nie polecam, sauny nie działają, tv w pokoju nie działa, zgłoszono na recepcji i brak reakcji, obiadokolacja za 60 zł i ... zupa pomidorowa a na drugie do wyboru spaghetti ze szpinakiem lub kluski z gularzem i dzbanek wody, cieknaca woda po całej łazience
Podczas 4 dniowego pobytu codziennie serwowane były te same posiłki na śniadanie. Z basenu nie korzystaliśmy ponieważ woda była zimna. W ofercie były dwie sauny z czego czynna była jedna. Pokoje sprzątane były tylko na życzenie gości. Piękny widok na góry, ale cena nie jest adekwatna do warunków.
Podczas 4 dniowego pobytu codziennie serwowane były te same posiłki na śniadanie. Z basenu nie korzystaliśmy ponieważ woda była zimna. W ofercie były dwie sauny z czego czynna była jedna. Pokoje sprzątane były tylko na życzenie gości. Piękny widok na góry, ale cena nie jest adekwatna do warunków.
Plusy piękny widok, dobre jedzenie ale też drogie Minusy. Zimna woda w basenie i też brudna. W różnych miejscach piasek. O 23 robią drzewo, kaloryfery się tłuką. Parowa sauna zepsuta. W toalecie spłuczka nie działała plastk odpadał . Parking płatny gdzie nikt nas nie poinformował.
Plusy piękny widok, dobre jedzenie ale też drogie Minusy. Zimna woda w basenie i też brudna. W różnych miejscach piasek. O 23 robią drzewo, kaloryfery się tłuką. Parowa sauna zepsuta. W toalecie spłuczka nie działała plastk odpadał . Parking płatny gdzie nikt nas nie poinformował.
See review
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