Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
26/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
D
Class
Fresh reviews last quater
12
Quality of reviews
mdi-chevron-right
Replying to reviews
6%
Customer feedback
59%
Tone of expression
73%
Your profiles
google
Rezydencja Biały Jar (Hotel Biały Jar)
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
53%
Delivery
9%
Customer service
19%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
B&B Hotel Wrocław Ce...
4.3
2619
Boutique Hotel's Wro...
4
1554
Dwór Oliwski (Oliwsk...
4.4
969
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
das essen war sehr
das essen war sehr
w rezydencji biały jar
w rezydencji biały jar
официантка пани марья
официантка пани марья
ktos w ogole przyjął
ktos w ogole przyjął
meiner meinung nach
meiner meinung nach
omijajcie szerokim łukiem
omijajcie szerokim łukiem
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Rezydencja Biały Jar (Hotel Biały Jar)
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Rezydencja Biały Jar (Hotel Biały Jar)
1/1
Description
Rezydencja Biały Jar (Hotel Biały Jar)
1/1
Localization
Rezydencja Biały Jar (Hotel Biały Jar)
1/1
Multimedia
Rezydencja Biały Jar (Hotel Biały Jar)
1/1
Contact
Rezydencja Biały Jar (Hotel Biały Jar)
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
D
It could be better.
There is a lot of work to do. Whether it's an increasing amount of reviews or your average rating. Please read the article and learn more.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Haters gonna hate.
This result isn't impressive. Maybe you haven't convinced your happy customers to leave high notes? Please read the article and see how you can improve your performance.
Rating
3.59
Reviews per profile
997
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
12
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
196
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
410
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
52 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Odradzam !!! Majówka 2018 masakra pokój brudny pajęczyna na dzień dobry , zepsuty telewizor na zgłoszenie człowiek z recepcji powiedział ze słaby zasięg , tylko ze sąsiedzi w pokoju obok mieli super jakość , jedna kobieta sprząta i podaje jedzenie , wystrój jak kto lubi ale to jeden wielki łapacz kurzu .
Odradzam !!! Majówka 2018 masakra pokój brudny pajęczyna na dzień dobry , zepsuty telewizor na zgłoszenie człowiek z recepcji powiedział ze słaby zasięg , tylko ze sąsiedzi w pokoju obok mieli super jakość , jedna kobieta sprząta i podaje jedzenie , wystrój jak kto lubi ale to jeden wielki łapacz kurzu .
Не рекомендую этот ресторан!🤮 Отмечали новый год в этом ресторане ... полная обман за сумасшедшие деньги. С нас взяли 250 золотых за человека и принесли одно блюдо и поставили 2 бутылки водки, все остальные напитки были за деньги даже вода и соки 😡. Еда не вкусная. Большой минус этому заведению 😡
Не рекомендую этот ресторан!🤮 Отмечали новый год в этом ресторане ... полная обман за сумасшедшие деньги. С нас взяли 250 золотых за человека и принесли одно блюдо и поставили 2 бутылки водки, все остальные напитки были за деньги даже вода и соки 😡. Еда не вкусная. Большой минус этому заведению 😡
Jedzenie ok ale brudno. Ich lokalne piwo w ogóle mi nie smakowało. Mój szef płacił firmową kartą i nie wysłali faktury (pomimo kilku przypomnień mailowych) a pan (chyba właściciel) przez telefon był niemiły (i oczywiście faktury nie wysłał). Pewnie więc w okolicy jest sporo ciekawszych miejsc.
Jedzenie ok ale brudno. Ich lokalne piwo w ogóle mi nie smakowało. Mój szef płacił firmową kartą i nie wysłali faktury (pomimo kilku przypomnień mailowych) a pan (chyba właściciel) przez telefon był niemiły (i oczywiście faktury nie wysłał). Pewnie więc w okolicy jest sporo ciekawszych miejsc.
See review
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