Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
26/4/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
39
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
58%
Tone of expression
95%
Your profiles
google
Hotel Relaks
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
42%
Delivery
2%
Customer service
26%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hotel Gołębiewski
4.4
12837
Sandra SPA Karpacz
4.1
4654
Green Mountain Hotel...
4.4
3256
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
tego co komu smakuje
tego co komu smakuje
pobliskiej restauracji dwór liczyrzepy
pobliskiej restauracji dwór liczyrzepy
zimmer sehr freundliches personal
zimmer sehr freundliches personal
um 22 uhr
um 22 uhr
pan z recepcji
pan z recepcji
ze względu na
ze względu na
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Hotel Relaks
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Hotel Relaks
1/1
Description
Hotel Relaks
1/1
Localization
Hotel Relaks
0/1
Multimedia
We couldn't find any data
1/1
Contact
Hotel Relaks
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.49
Reviews per profile
856
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
39
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
178
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
363
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
54 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Przyjechaliśmy z partnerem aby korzystać ze strefy spa, zapisy do jacuzzi dramat wejść można bylo na 20 minut, daliśmy sobie spokój bo to nawet szkoda się rozbierać, w innych hotelach dostęp był cały czas, pokoje że skosami. Ledwo się można było zmieścić, ogólnie nie polecam
Przyjechaliśmy z partnerem aby korzystać ze strefy spa, zapisy do jacuzzi dramat wejść można bylo na 20 minut, daliśmy sobie spokój bo to nawet szkoda się rozbierać, w innych hotelach dostęp był cały czas, pokoje że skosami. Ledwo się można było zmieścić, ogólnie nie polecam
Spa bardzo miła obsługa. Pokój ok. Śniadania nudne ciągle to samo. Obiadokolacje ok. Obsługa restauracji nie miła straszą kierownictwem i dodatkowymi opłatami za kawałek ciasta zabranym do pokoju. Jeszcze inne dziwne zasady mają. Myślałam że się płaci za odpoczynek za relaks ale niestety czułam tam dyskomfort szczególnie w restauracji.
Spa bardzo miła obsługa. Pokój ok. Śniadania nudne ciągle to samo. Obiadokolacje ok. Obsługa restauracji nie miła straszą kierownictwem i dodatkowymi opłatami za kawałek ciasta zabranym do pokoju. Jeszcze inne dziwne zasady mają. Myślałam że się płaci za odpoczynek za relaks ale niestety czułam tam dyskomfort szczególnie w restauracji.
Spędziłem z żoną w tym hotelu weekend, korzystając z papietu upojny relaks. Wszystko na bardzo wysokim poziomie. Pokoje bardzo czyste i schludne, jedzenie bardzo smaczne i duży wybór zarówno śniadanie i obiadokolacja. SPA SUPER. Bardzo miła pani Ola jak i reszta personelu. Bardzo polecam.My na pewno tu wrócimy. Pozdrawiam serdecznie cały personel hotelu
Spędziłem z żoną w tym hotelu weekend, korzystając z papietu upojny relaks. Wszystko na bardzo wysokim poziomie. Pokoje bardzo czyste i schludne, jedzenie bardzo smaczne i duży wybór zarówno śniadanie i obiadokolacja. SPA SUPER. Bardzo miła pani Ola jak i reszta personelu. Bardzo polecam.My na pewno tu wrócimy. Pozdrawiam serdecznie cały personel hotelu
See review
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