Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
26/4/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
20
Quality of reviews
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Replying to reviews
2%
Customer feedback
61%
Tone of expression
97%
Your profiles
google
Hotel & SPA GRENO
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
40%
Delivery
0%
Customer service
20%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hotel Gołębiewski
4.4
12837
Green Mountain Hotel...
4.4
3256
B&B Hotel Wrocław Ce...
4.3
2619
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
kompetentna pani masażystka fizjoterapeutka
kompetentna pani masażystka fizjoterapeutka
masaż gorącymi kamieniami
masaż gorącymi kamieniami
ruhig am waldrand
ruhig am waldrand
15 00
15 00
do siebie
do siebie
w jednym
w jednym
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Hotel & SPA GRENO
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Hotel & SPA GRENO
1/1
Description
Hotel & SPA GRENO
1/1
Localization
Hotel & SPA GRENO
1/1
Multimedia
Hotel & SPA GRENO
1/1
Contact
Hotel & SPA GRENO
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.75
Reviews per profile
576
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
20
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
170
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
223
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
56 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Disappointed by the hotel. Very pricy for Poland (110€/night for a double room), no A/C in the summer, no real double bed (only twin beds), very noisy room with the open windows and we heard a lot of noise from the hallway. Breakfast was average. Only good thing was the bar with good cocktails.
Disappointed by the hotel. Very pricy for Poland (110€/night for a double room), no A/C in the summer, no real double bed (only twin beds), very noisy room with the open windows and we heard a lot of noise from the hallway. Breakfast was average. Only good thing was the bar with good cocktails.
Hotel posiada certyfikat dla osób chorych na celiakię, do których należę. Z pełnym zaufaniem tam pojechałam i zjadłam pierwszy posiłek. Niestety kucharz chyba nie ma pojęcia co gotuje i czym jest celiakia, jakich produktów nie można jeść. Został podany mi posiłek zawierający gluten, po którym "umierałam" całą noc. Chorzy na celiakię wiedzą o co chodzi. Zdecydowanie nie polecam tego miejsca, nie można mu zaufać ☹️
Hotel posiada certyfikat dla osób chorych na celiakię, do których należę. Z pełnym zaufaniem tam pojechałam i zjadłam pierwszy posiłek. Niestety kucharz chyba nie ma pojęcia co gotuje i czym jest celiakia, jakich produktów nie można jeść. Został podany mi posiłek zawierający gluten, po którym "umierałam" całą noc. Chorzy na celiakię wiedzą o co chodzi. Zdecydowanie nie polecam tego miejsca, nie można mu zaufać ☹️
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