Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
15/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
6
Quality of reviews
mdi-chevron-right
Replying to reviews
20%
Customer feedback
48%
Tone of expression
85%
Your profiles
google
Salon Meblowy KARE Design
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
26%
Delivery
30%
Customer service
43%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Living room furnitur...
3.6
1148
Jysk (JYSK Kraków, K...
4.3
349
Le Pukka concept sto...
4.1
206
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
you are looking for
you are looking for
warto odwiedzić to miejsce
warto odwiedzić to miejsce
a przede wszystkim
a przede wszystkim
skutku poziom obsługi klienta
skutku poziom obsługi klienta
terminów dostawy gwarantowanie kolejnej
terminów dostawy gwarantowanie kolejnej
reklamacja została odrzucona
reklamacja została odrzucona
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Salon Meblowy KARE Design
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Salon Meblowy KARE Design
1/1
Description
Salon Meblowy KARE Design
1/1
Localization
Salon Meblowy KARE Design
1/1
Multimedia
Salon Meblowy KARE Design
1/1
Contact
Salon Meblowy KARE Design
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.22
Reviews per profile
150
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
6
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
207
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
78
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
6 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Zamówienie na ławkę, złożone zostało w połowie maja, termin dostawy przekładany 3 krotnie, brak konkretnej informacji, finalnie zwrot pieniędzy, rozumiemy że to wina producenta i sytuacji na rynku jednak brak konkretnej informacji zmusił nas do wystawienia negatywnej opini.
Zamówienie na ławkę, złożone zostało w połowie maja, termin dostawy przekładany 3 krotnie, brak konkretnej informacji, finalnie zwrot pieniędzy, rozumiemy że to wina producenta i sytuacji na rynku jednak brak konkretnej informacji zmusił nas do wystawienia negatywnej opini.
Odradzam ze względu na fatalną obsługę klienta. Miesiąc temu zamówiłam fotel, dotarł ale w innym kolorze. Okazało się, że sklep sprzedał mebel, którego nie posiadał i nie wiadomo kiedy ten model będzie dostępny. Po ponad miesiącu od zakupu fotela nie mam ani mebla ani wydanych pieniędzy, jedynie obietnice, że sprawa niedługo zostanie załatwiona.
Odradzam ze względu na fatalną obsługę klienta. Miesiąc temu zamówiłam fotel, dotarł ale w innym kolorze. Okazało się, że sklep sprzedał mebel, którego nie posiadał i nie wiadomo kiedy ten model będzie dostępny. Po ponad miesiącu od zakupu fotela nie mam ani mebla ani wydanych pieniędzy, jedynie obietnice, że sprawa niedługo zostanie załatwiona.
Brak wywiązania się z terminów dostawy. Gwarantowanie kolejnej daty dostawy ,która i tak nie doszła do skutku. Poziom obsługi klienta nie adekwatny do cen produktów. Bardzo ciężko się dodzwonić i uzyskać informację.
Brak wywiązania się z terminów dostawy. Gwarantowanie kolejnej daty dostawy ,która i tak nie doszła do skutku. Poziom obsługi klienta nie adekwatny do cen produktów. Bardzo ciężko się dodzwonić i uzyskać informację.
See review
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