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Summary based on 1/1 profiles
Rating
4.84
Reviews
193
Audit for

FORM50 (57 NW 26th St)

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 24/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
19
Quality of reviews
mdi-chevron-right
Replying to reviews
3%
Customer feedback
95%
Tone of expression
96%
Your profiles
google
FORM50 Fitness Miami
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
29%
Delivery
0%
Customer service
71%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Colaw Fitness
4.9
9270
...Destination Dalla...
5
2793
Planet Fitness
4.4
736
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
as someone who has
it never gets easier
won t regret
i booked through classpass
at all bad
don t offer
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Learn more
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
FORM50 Fitness Miami
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
FORM50 Fitness Miami
1/1
Description
FORM50 Fitness Miami
1/1
Localization
FORM50 Fitness Miami
1/1
Multimedia
FORM50 Fitness Miami
1/1
Contact
FORM50 Fitness Miami
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.84
Reviews per profile
193
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
19
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
4 days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses
over past year
Customer reviews Learn more
Average amount of text
275 letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
9
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
16 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxamZxSFd3EAE!2m1!1s0x0:0xb960f5a93ac6de1!3m1!1s2@1:CIHM0ogKEICAgICqjfqHWw%7CCgsIwdOehgYQqJn8Lw%7C?hl=en-US
Jasmin Diaz
The owner is rude and not inviting at all! Bad attitude issue will never coming back!
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxazYtalNnEAE!2m1!1s0x0:0xb960f5a93ac6de1!3m1!1s2@1:CIHM0ogKEICAgICqk6-jSg%7CCgwIkaWuhgYQqP3Q9QE%7C?hl=en-US
Yvette Molina
The instructors and the class are amazing however the owner is extremely rude and unprofessional. I cancelled my membership and would never go back. There are too many local/small business gym owners in Miami that treat everyone with respect and kindness for anyone to put up with that.
See review
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyMWY3R2V3EAE!2m1!1s0x0:0xb960f5a93ac6de1!3m1!1s2@1:CIHM0ogKEICAgID21f7Gew%7CCgwI14SglAYQoNLNsQE%7C?hl=en-US
Alissa Pool
Terrible experience . The owner was incredibly rude and wanted me to leave the class because I chose a reformer that had empty ones next to it .(I asked politely if she minded due to COVD, preferable to have more space if it's open) She said " this is my studio, please leave" Horrific woman!
See review
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