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Learn moreAnalysis details
Duration
1 min
Date
24/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
159
Quality of reviews
mdi-chevron-right
Replying to reviews
5%
Customer feedback
66%
Tone of expression
71%
Your profiles
google
InterContinental Miami, an IHG Hotel
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
47%
Delivery
1%
Customer service
9%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Crescent Hotel and S...
4.5
5462
Hilton Miami Downtow...
4.2
4870
Hyatt Regency Miami
4.2
4596
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
personal war sehr freundlich
personal war sehr freundlich
son derece profesyonel ve
son derece profesyonel ve
servicio al cuarto del
servicio al cuarto del
42 oz porterhouse steak
42 oz porterhouse steak
half eaten subway sandwich
half eaten subway sandwich
web site clearly stated
web site clearly stated
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
InterContinental Miami, an IHG Hotel
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
InterContinental Miami, an IHG Hotel
1/1
Description
InterContinental Miami, an IHG Hotel
1/1
Localization
InterContinental Miami, an IHG Hotel
1/1
Multimedia
InterContinental Miami, an IHG Hotel
1/1
Contact
InterContinental Miami, an IHG Hotel
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
3.96
Reviews per profile
5696
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
159
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
7
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
199
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
1947
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
347 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
WE STAYED 3 NIGHTS IN THE HOTEL IN JULY 2018. WE ALL HAD A FABOLOUS TIME. HOTEL HAS EVERYTHING TO OFFER. SWIMMING POOL AND SPA FACILITIES WERE WORLD CLASS. BREAKFAST WAS VERY NICE. ALSO USE BUSINESS CENTRE MADE EVEN BETTER. HOTEL IS WITHIN WALKING DISTANCE OF MANY ATTRACTIONS. HIGHLY RECOMMENDED !!!!
WE STAYED 3 NIGHTS IN THE HOTEL IN JULY 2018. WE ALL HAD A FABOLOUS TIME. HOTEL HAS EVERYTHING TO OFFER. SWIMMING POOL AND SPA FACILITIES WERE WORLD CLASS. BREAKFAST WAS VERY NICE. ALSO USE BUSINESS CENTRE MADE EVEN BETTER. HOTEL IS WITHIN WALKING DISTANCE OF MANY ATTRACTIONS. HIGHLY RECOMMENDED !!!!
Poder levantarme por la mañana y observar el mar, los barcos moverse, las personas abordando, es impresionante. Ver los movimientos de la ciudad desde la habitación, piso 29, es un espectáculo maravilloso. Les animo a hospedarse en el Intercontinental Miami, vale la pena, para eso trabajamos tanto.
Poder levantarme por la mañana y observar el mar, los barcos moverse, las personas abordando, es impresionante. Ver los movimientos de la ciudad desde la habitación, piso 29, es un espectáculo maravilloso. Les animo a hospedarse en el Intercontinental Miami, vale la pena, para eso trabajamos tanto.
Henry the bell, Stan desk, made our experience amazing. He took the time to make us feel welcomed even though the check-in desk was extremely busy. From dropping off our car to checking in to our departure everything was seamless. Thank you for an amazing experience at the beginning of our cruise.
Henry the bell, Stan desk, made our experience amazing. He took the time to make us feel welcomed even though the check-in desk was extremely busy. From dropping off our car to checking in to our departure everything was seamless. Thank you for an amazing experience at the beginning of our cruise.
See review
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