Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
24/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
90
Quality of reviews
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Replying to reviews
77%
Customer feedback
58%
Tone of expression
92%
Your profiles
google
Hyatt Regency Miami
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
51%
Delivery
2%
Customer service
15%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Crescent Hotel and S...
4.5
5462
Hilton Miami Downtow...
4.2
4870
YVE Hotel Miami
4
4190
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
james l knight center
james l knight center
un poco antiguo pero
un poco antiguo pero
el ruido del tráfico
el ruido del tráfico
riverview bar and grill
riverview bar and grill
to make matters worse
to make matters worse
from start to finish
from start to finish
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Hyatt Regency Miami
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Hyatt Regency Miami
1/1
Description
Hyatt Regency Miami
1/1
Localization
Hyatt Regency Miami
1/1
Multimedia
Hyatt Regency Miami
1/1
Contact
Hyatt Regency Miami
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.24
Reviews per profile
4599
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
90
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
149
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
1929
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
312 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I hate leaving bad reviews for places but this was ridiculous. Went to an event at the Hyatt on a Saturday morning and it was a zoo. Mass congestion and confusion in the lobby and the parking deck. Nobody working there knew anything, nor cared. Sad.. Shameful for such a big brand in a big city.
I hate leaving bad reviews for places but this was ridiculous. Went to an event at the Hyatt on a Saturday morning and it was a zoo. Mass congestion and confusion in the lobby and the parking deck. Nobody working there knew anything, nor cared. Sad.. Shameful for such a big brand in a big city.
HORRIBLE food service in the dining hall for special events. They RAN OUT OF FOOD and some of the servers were RUDE. I went for my brother's graduation and it was not worth the amount of money per ticket. DO NOT WASTE YOUR MONEY ON THE CRAPPY SERVICE OF THIS INSTITUTION. Very disappointing.
HORRIBLE food service in the dining hall for special events. They RAN OUT OF FOOD and some of the servers were RUDE. I went for my brother's graduation and it was not worth the amount of money per ticket. DO NOT WASTE YOUR MONEY ON THE CRAPPY SERVICE OF THIS INSTITUTION. Very disappointing.
We just checked in. Everywhere we stay at, we always book a room with a balcony. This place is very misleading. They show the rooms with balconies but nowhere on there website does it say that the are permanently closed due to a past incident. I feel like I am trapped in a confined area. Not happy at all.
We just checked in. Everywhere we stay at, we always book a room with a balcony. This place is very misleading. They show the rooms with balconies but nowhere on there website does it say that the are permanently closed due to a past incident. I feel like I am trapped in a confined area. Not happy at all.
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