Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
24/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
60
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
68%
Tone of expression
65%
Your profiles
google
JW Marriott Marquis Miami
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
41%
Delivery
4%
Customer service
15%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hilton Miami Downtow...
4.2
4870
Hyatt Regency Miami
4.2
4596
YVE Hotel Miami
4
4190
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
about 5 min drive
about 5 min drive
perfect he helped planned
perfect he helped planned
chief concierge andres meneses
chief concierge andres meneses
weekend 2021 fri mon
weekend 2021 fri mon
basketball court bowling alley
basketball court bowling alley
2 teen boys
2 teen boys
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
JW Marriott Marquis Miami
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
JW Marriott Marquis Miami
1/1
Description
JW Marriott Marquis Miami
1/1
Localization
JW Marriott Marquis Miami
0/1
Multimedia
We couldn't find any data
1/1
Contact
JW Marriott Marquis Miami
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
3.73
Reviews per profile
2100
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
60
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
207
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
669
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
128 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Nice room, but all amenities that I was interested in were closed for events two nights running: no pool for corporate event, no courts, no bowling. Extra amenities were a draw but were false advertising on nights I stayed. Restaurant closed early. Given vitality on Miami scene, perhaps try elsewhere.
Nice room, but all amenities that I was interested in were closed for events two nights running: no pool for corporate event, no courts, no bowling. Extra amenities were a draw but were false advertising on nights I stayed. Restaurant closed early. Given vitality on Miami scene, perhaps try elsewhere.
Absolutely beautiful hotel that is updated and extremely clean. All the amenities. Our corner king suite room was amazing- very clean, spacious, and modern. We would Absolutely recommend this hotel. 5 star experience. Also Marriott loyalty for titanium platinum member was well recognized and awarded.
Absolutely beautiful hotel that is updated and extremely clean. All the amenities. Our corner king suite room was amazing- very clean, spacious, and modern. We would Absolutely recommend this hotel. 5 star experience. Also Marriott loyalty for titanium platinum member was well recognized and awarded.
Andres at concierge is fantastic! I have had the fortune of staying at high-end hotels around the world, and though I've had great service in many places, none compare to the service that Andres provides. He is worth his weight in gold, and I won't stay at any other hotel in Miami just because of him!
Andres at concierge is fantastic! I have had the fortune of staying at high-end hotels around the world, and though I've had great service in many places, none compare to the service that Andres provides. He is worth his weight in gold, and I won't stay at any other hotel in Miami just because of him!
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