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Learn moreAnalysis details
Duration
1 min
Date
24/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
C
Class
Fresh reviews last quater
47
Quality of reviews
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Replying to reviews
0%
Customer feedback
63%
Tone of expression
87%
Your profiles
google
Eurostars Langford
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
55%
Delivery
1%
Customer service
25%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
InterContinental Mia...
4.5
5647
Crescent Hotel and S...
4.5
5462
Hilton Miami Downtow...
4.2
4870
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
dans un autre établissement
dans un autre établissement
about two weeks ago
about two weeks ago
du petit déjeuner est
du petit déjeuner est
loud metallic banging noise
loud metallic banging noise
la salle d eau
la salle d eau
vraiment pas bon
vraiment pas bon
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Eurostars Langford
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Eurostars Langford
1/1
Description
Eurostars Langford
1/1
Localization
Eurostars Langford
1/1
Multimedia
Eurostars Langford
1/1
Contact
Eurostars Langford
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
4.04
Reviews per profile
1248
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
47
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
231
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
463
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
75 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
We enjoyed our stay and its a unique hotel in an old re purposed bank building. The location of the hotel is excellent. I highly recommend staying here if you are in the downtown Miami area. Only a few minutes' drive to South Beach and there are great dining options within easy walking distance.
We enjoyed our stay and its a unique hotel in an old re purposed bank building. The location of the hotel is excellent. I highly recommend staying here if you are in the downtown Miami area. Only a few minutes' drive to South Beach and there are great dining options within easy walking distance.
The best is the location and the relation cost-benefit. The Pawnbroker drink (a fresh take on an Old Fashioned), is the best drink Ive had anywhere, no lies. Let me tell you the food in the restaurant is best. Thank you guys and keep up the good work.
The best is the location and the relation cost-benefit. The Pawnbroker drink (a fresh take on an Old Fashioned), is the best drink Ive had anywhere, no lies. Let me tell you the food in the restaurant is best. Thank you guys and keep up the good work.
booked a suite here a month in advance, when i got to the room it was not a suite and there were already people in it,next rm also not a suite, the rooftop is a club and the hooplas reverberates throughout the entire hotel...v. bad experience...no refund...sadly, this was my wedding night ☹️😣
booked a suite here a month in advance, when i got to the room it was not a suite and there were already people in it,next rm also not a suite, the rooftop is a club and the hooplas reverberates throughout the entire hotel...v. bad experience...no refund...sadly, this was my wedding night ☹️😣
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