Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
24/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
43
Quality of reviews
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Replying to reviews
12%
Customer feedback
64%
Tone of expression
92%
Your profiles
google
Fortune House Hotel
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
53%
Delivery
2%
Customer service
22%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Crescent Hotel and S...
4.5
5462
Hilton Miami Downtow...
4.2
4870
Hyatt Regency Miami
4.2
4596
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
sea residente o huésped
sea residente o huésped
ist sehr zu empfehlen
ist sehr zu empfehlen
lo mejor que tiene
lo mejor que tiene
sie mir auch nicht
sie mir auch nicht
we waited 30 minutes
we waited 30 minutes
put me on hold
put me on hold
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Fortune House Hotel
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Fortune House Hotel
1/1
Description
Fortune House Hotel
1/1
Localization
Fortune House Hotel
1/1
Multimedia
Fortune House Hotel
1/1
Contact
Fortune House Hotel
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.41
Reviews per profile
1190
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
43
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
199
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
427
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
102 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
My experience was extremely horrible. Alot of hidden fees, horrible customer service, and nothing work properly in our room and in my friends room as well. The front staff was not helpful and showed no interest in helping their guests. PLEASE AVOID THIS HOTEL. Trust me it's not worth it.
My experience was extremely horrible. Alot of hidden fees, horrible customer service, and nothing work properly in our room and in my friends room as well. The front staff was not helpful and showed no interest in helping their guests. PLEASE AVOID THIS HOTEL. Trust me it's not worth it.
Shower door sliders where dirty, hair on the floor, bad renovation and finishing of the walls, bed material and usables in the bathroom were heavily used but clean. The hotel doesn't belong in that area as it is also a residential building not just a hotel. Pricy for what they offer a night.
Shower door sliders where dirty, hair on the floor, bad renovation and finishing of the walls, bed material and usables in the bathroom were heavily used but clean. The hotel doesn't belong in that area as it is also a residential building not just a hotel. Pricy for what they offer a night.
Terrible service as I was leaving they wouldn’t give my suite cases back since my wife had the tickets regardless I used my cards to pay for hotel and do checking. I was not given my suitcases worse of all the front desk was rude about it. Please make sure you hire people with common sense.
Terrible service as I was leaving they wouldn’t give my suite cases back since my wife had the tickets regardless I used my cards to pay for hotel and do checking. I was not given my suitcases worse of all the front desk was rude about it. Please make sure you hire people with common sense.
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