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Summary based on 1/1 profiles
Rating
4.36
Reviews
784
Audit for

Hilton Bentley Miami/South...

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 24/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
47
Quality of reviews
mdi-chevron-right
Replying to reviews
4%
Customer feedback
55%
Tone of expression
89%
Your profiles
google
Hilton Bentley Miami/South Beach
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
52%
Delivery
1%
Customer service
21%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Fontainebleau Miami...
4.2
12815
Crescent Hotel and S...
4.5
5462
Hotel Riu Plaza Miam...
4
3282
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
i cannot say enough
sent up a bottle
looking forward to returning
los servicios que brinda
cobran extra por
mucho ruido
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Learn more
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Hilton Bentley Miami/South Beach
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Hilton Bentley Miami/South Beach
1/1
Description
Hilton Bentley Miami/South Beach
1/1
Localization
Hilton Bentley Miami/South Beach
0/1
Multimedia
We couldn't
find any data
1/1
Contact
Hilton Bentley Miami/South Beach
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.36
Reviews per profile
784
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
47
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
1 days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses
over past year
Customer reviews Learn more
Average amount of text
254 letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
356
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
68 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Examples of negative reviews
https://www.trip.com/hotels/detail?hotelid=2193067&Allianceid=810504&Sid=1394411&utm_medium=cpc&utm_campaign=HPA&utm_source=google#review
Trip.com Member
Upon check-in we were given the key to someone else's room and then we were given a smaller room than booked. The room was very clean. The events had moved instead since then and the noise was so loud you couldn't even concentrate enough to read in your room with the door closed let alone outside.
See review
https://www.trip.com/hotels/detail?hotelid=2193067&Allianceid=810504&Sid=1394411&utm_medium=cpc&utm_campaign=HPA&utm_source=google#review
Trip.com Member
Perfect location on Miami beach. The view we have overlooks the city which would be fine except for the fact that there is a lot of construction going on in this area of South Beach. Perfect for getting ready and taking pictures before the wedding and of course the wedding night.
See review
https://www.trip.com/hotels/detail?hotelid=2193067&Allianceid=810504&Sid=1394411&utm_medium=cpc&utm_campaign=HPA&utm_source=google#review
Trip.com Member
My husband and I planned a wonderful trip to South Beach and chose this hotel because of its great reputation. The room was fairly sizable. At the end of my stay and at check out the bell attendant was so courteous and that small touch alone will make me a return guest.
See review
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