Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
24/5/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
63
Quality of reviews
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Replying to reviews
67%
Customer feedback
70%
Tone of expression
88%
Your profiles
google
The Guild Downtown | Miami
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
49%
Delivery
6%
Customer service
36%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hyatt Regency Miami
4.2
4596
YVE Hotel Miami
4
4190
Mandarin Oriental, M...
4.7
2636
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
see you guys soon
see you guys soon
floor to ceiling windows
floor to ceiling windows
3 bed 3 bath
3 bed 3 bath
first come first serve
first come first serve
roll of toilet paper
roll of toilet paper
book somewhere else
book somewhere else
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
The Guild Downtown | Miami
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
The Guild Downtown | Miami
1/1
Description
The Guild Downtown | Miami
1/1
Localization
The Guild Downtown | Miami
1/1
Multimedia
The Guild Downtown | Miami
1/1
Contact
The Guild Downtown | Miami
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.37
Reviews per profile
679
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
63
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
6
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
309
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
203
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
46 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I will give them 2 stars based on Kelsey's customer service. However, the conditions of the hotel really need to be addressed. From the dirty floors, the cold to lukewarm water, filthy microwaves and dirty walls. The accommodations were deplorable. I look forward to hearing back from management.
I will give them 2 stars based on Kelsey's customer service. However, the conditions of the hotel really need to be addressed. From the dirty floors, the cold to lukewarm water, filthy microwaves and dirty walls. The accommodations were deplorable. I look forward to hearing back from management.
Excelente ubicación. Es lo único bueno que tiene el hotel. La atención para hacer el check in fue pésima. Por el precio de la habitación no esperaba ver paredes sin pintar después de una reparación de drywall, ni cerámicas partidas. En general no lo recomiendo. La próxima visita buscaré otra opción.
Excelente ubicación. Es lo único bueno que tiene el hotel. La atención para hacer el check in fue pésima. Por el precio de la habitación no esperaba ver paredes sin pintar después de una reparación de drywall, ni cerámicas partidas. En general no lo recomiendo. La próxima visita buscaré otra opción.
NOT FOR WORKERS LOOKING TO BE REIMBURSED. Rate is incorrect and does not match receipt. Receipt has a 55 cleaning service fee and 88 cleaning fee. Ironically, this hotel aims to be a place for working individuals but the pay structure makes it literally impossible to get reimbursed and track the cost. Very frustrating.
NOT FOR WORKERS LOOKING TO BE REIMBURSED. Rate is incorrect and does not match receipt. Receipt has a 55 cleaning service fee and 88 cleaning fee. Ironically, this hotel aims to be a place for working individuals but the pay structure makes it literally impossible to get reimbursed and track the cost. Very frustrating.
See review
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