Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
29/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
37
Quality of reviews
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Replying to reviews
0%
Customer feedback
86%
Tone of expression
86%
Your profiles
google
Auction Direct Miami
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
30%
Delivery
4%
Customer service
41%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Car Factory Outlet M...
4.1
5611
Premium Cars Miami
4.8
1547
CarMax
4.2
1173
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
me feel like family
me feel like family
less than an
less than an
check them out
check them out
13 000 cash for
13 000 cash for
no aprobo el negocio
no aprobo el negocio
stay away from this
stay away from this
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Auction Direct Miami
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Auction Direct Miami
1/1
Description
Auction Direct Miami
1/1
Localization
Auction Direct Miami
0/1
Multimedia
We couldn't find any data
1/1
Contact
Auction Direct Miami
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.41
Reviews per profile
325
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
37
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
7
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
165
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
45
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
3 rewiews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Son unos estafadores , un amigo compro un carro firmo todos los papeles , dio el down que pidieron y al mes fueron a su casa y le quitaron el carro que porque no habían cerrado el negocio Que todos sepan que son unos descarados pues ahora no le quieren devolver su dinero porque según ellos el firmo un contrato en el que nunca le dijeron cómo funcionaba
Son unos estafadores , un amigo compro un carro firmo todos los papeles , dio el down que pidieron y al mes fueron a su casa y le quitaron el carro que porque no habían cerrado el negocio Que todos sepan que son unos descarados pues ahora no le quieren devolver su dinero porque según ellos el firmo un contrato en el que nunca le dijeron cómo funcionaba
The worst dealer I have visited, they are not serious or responsible, the worst experience of my life, they tell you one thing and do another, they do not have enough banks to finance and they send the business too late to charge you rent for the car. The Venezuelan is obnoxious, uneducated and irresponsible, I do not recommend ANYONE to go have a bad time in this place.
The worst dealer I have visited, they are not serious or responsible, the worst experience of my life, they tell you one thing and do another, they do not have enough banks to finance and they send the business too late to charge you rent for the car. The Venezuelan is obnoxious, uneducated and irresponsible, I do not recommend ANYONE to go have a bad time in this place.
Nada la verdadera estafa compré hace 15 días un Infiniti QX60 tremendo trato , y con el cuento me dieron la estafá del año el aire acondicionado dejó de funcionar y reviso la suspensión y los bujes De los brazos estan rajados el carro tiembla, la batería está calzada con una toalla los rodamientos fundidos no sé los recomiendo, desgraciadamente me tocó perder
Nada la verdadera estafa compré hace 15 días un Infiniti QX60 tremendo trato , y con el cuento me dieron la estafá del año el aire acondicionado dejó de funcionar y reviso la suspensión y los bujes De los brazos estan rajados el carro tiembla, la batería está calzada con una toalla los rodamientos fundidos no sé los recomiendo, desgraciadamente me tocó perder
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