Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
29/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
C
Class
Fresh reviews last quater
363
Quality of reviews
mdi-chevron-right
Replying to reviews
94%
Customer feedback
91%
Tone of expression
76%
Your profiles
google
Nextcar
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
53%
Delivery
37%
Customer service
56%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
MIA RENTAL CENTER (R...
4.2
10537
Super Nice Rent a Ca...
4.6
834
Dollar Car Rental -...
4.2
614
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
50 miles per day
50 miles per day
he explained everything thoroughly
he explained everything thoroughly
my needs were met
my needs were met
cargos extras vallan directamente
cargos extras vallan directamente
ahorrarme 20 dolares termine
ahorrarme 20 dolares termine
publicidad engañosa encima
publicidad engañosa encima
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Nextcar
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Nextcar
1/1
Description
Nextcar
1/1
Localization
Nextcar
1/1
Multimedia
Nextcar
1/1
Contact
Nextcar
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
3.99
Reviews per profile
2503
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
363
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
139
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
213
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
44 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Scam says $100 online then charges extra $200 when you get to the car rental. Not worth it with your own insurance another $60 a day for insurance . 2 stars because they’re were very friendly and I’m sure get a lot of S*** for this reason. They should inform on websites like other car rental agencies
Scam says $100 online then charges extra $200 when you get to the car rental. Not worth it with your own insurance another $60 a day for insurance . 2 stars because they’re were very friendly and I’m sure get a lot of S*** for this reason. They should inform on websites like other car rental agencies
Everything was going well until I delivered the car, I waited a long time for the driver to return to the airport and he treated all customers badly, in addition to driving very badly and quickly he said a bad word to me, I do not recommend it, they should hire more polite and professional staff
Everything was going well until I delivered the car, I waited a long time for the driver to return to the airport and he treated all customers badly, in addition to driving very badly and quickly he said a bad word to me, I do not recommend it, they should hire more polite and professional staff
First the return is a joke!! Allow an hour!! Also be aware that they need to be able to connect with your insurance company to verify they cover the state your traveling in. A problem if it's after hours for your insurance company!! I will never rent from a company not located at the airport again!!
First the return is a joke!! Allow an hour!! Also be aware that they need to be able to connect with your insurance company to verify they cover the state your traveling in. A problem if it's after hours for your insurance company!! I will never rent from a company not located at the airport again!!
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