Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
29/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A?
Class
Fresh reviews last quater
88
Quality of reviews
mdi-chevron-right
Replying to reviews
39%
Customer feedback
94%
Tone of expression
98%
Your profiles
google
Miles Car Rental Miami
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
29%
Delivery
6%
Customer service
41%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
MIA RENTAL CENTER (R...
4.2
10537
Alamo Rent A Car
4.3
6796
Enterprise Rent-A-Ca...
4.3
3932
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
should be promoted to
should be promoted to
estou alugando pela primeira
estou alugando pela primeira
custo x benefício
custo x benefício
rented a car for
rented a car for
2017 11 52
2017 11 52
300 usd
300 usd
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Miles Car Rental Miami
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Miles Car Rental Miami
1/1
Description
Miles Car Rental Miami
1/1
Localization
Miles Car Rental Miami
1/1
Multimedia
Miles Car Rental Miami
1/1
Contact
Miles Car Rental Miami
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A?
Awesome but...
You have really nice reviews to rating ratio. But there is some improvements to be done.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.9
Reviews per profile
1113
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
88
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
114
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
72
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Pior experiência da minha vida . Paguei tudo no Brasil ,chegando lá o valor era outro bem maior o atendimento péssimo . Não usei o serviço pedi o reembolso e até hoje nada !!! Pior negócio de locação que fiz na vida . Desonestos !
Pior experiência da minha vida . Paguei tudo no Brasil ,chegando lá o valor era outro bem maior o atendimento péssimo . Não usei o serviço pedi o reembolso e até hoje nada !!! Pior negócio de locação que fiz na vida . Desonestos !
I have rented a car for 31 days, ALL COSTS included (meaning insurance, second driver, local taxes and fees, etd etc etc - a list of things), the rental company was BUDGET. After the car return, BUDGET debited and additional amount claiming for unpaid local taxes. The voucher I received from Miles mention in the REMARKS that takes were included, BUDGET says NO...... so,.... at the end, I am charged twice....... Be carefull with thirs party rental car companies......
I have rented a car for 31 days, ALL COSTS included (meaning insurance, second driver, local taxes and fees, etd etc etc - a list of things), the rental company was BUDGET. After the car return, BUDGET debited and additional amount claiming for unpaid local taxes. The voucher I received from Miles mention in the REMARKS that takes were included, BUDGET says NO...... so,.... at the end, I am charged twice....... Be carefull with thirs party rental car companies......
As an overseas visitor you will not find the experience of renting a car an easy and pleasant one be careful you are not sucked in at one agreed price to find at the very last minute you will be looked to be upsold based on no availability buyer be ware
As an overseas visitor you will not find the experience of renting a car an easy and pleasant one be careful you are not sucked in at one agreed price to find at the very last minute you will be looked to be upsold based on no availability buyer be ware
See review
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