Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
29/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
75
Quality of reviews
mdi-chevron-right
Replying to reviews
92%
Customer feedback
68%
Tone of expression
94%
Your profiles
google
Super Nice Rent a Car
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
39%
Delivery
6%
Customer service
37%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
MIA RENTAL CENTER (R...
4.2
10537
Alamo Rent A Car
4.3
6796
Viajemos.com Rent a...
5
1328
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
dejó mucho que desear
dejó mucho que desear
cumplió todas las expectativas
cumplió todas las expectativas
highly recommend super nice
highly recommend super nice
puerta del copiloto no
puerta del copiloto no
el carro totalmente full
el carro totalmente full
70 000 millas
70 000 millas
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Super Nice Rent a Car
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Super Nice Rent a Car
1/1
Description
Super Nice Rent a Car
1/1
Localization
Super Nice Rent a Car
1/1
Multimedia
Super Nice Rent a Car
1/1
Contact
Super Nice Rent a Car
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.62
Reviews per profile
834
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
75
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
219
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
264
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
28 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
El seguro no cubre pinchadas ni nada relacionado con llantas. Si te pinchas y no has pagado cargo extra, te dejan plantado en carretera. Su respuesta por teléfono es que en eso, la empresa no tiene como ayudar, excepto dar instrucciones para que uno mismo despinche.
El seguro no cubre pinchadas ni nada relacionado con llantas. Si te pinchas y no has pagado cargo extra, te dejan plantado en carretera. Su respuesta por teléfono es que en eso, la empresa no tiene como ayudar, excepto dar instrucciones para que uno mismo despinche.
Estaba leyendo comentarios para adquirir sus servicios, pero al ver la forma tan grosera en la que le responden a los clientes que no tuvieron una buena experiencia con ustedes.... Decidí no darles una oportunidad... que comentarios tan irrespetuosos por parte de la compañía. Dice mucho de ustedes
Estaba leyendo comentarios para adquirir sus servicios, pero al ver la forma tan grosera en la que le responden a los clientes que no tuvieron una buena experiencia con ustedes.... Decidí no darles una oportunidad... que comentarios tan irrespetuosos por parte de la compañía. Dice mucho de ustedes
Las llantas estaban gastadas y se desinflaban constantemente El seguro de la puerta del copiloto no servia, tocaba activarlo manualmente La atencion por whatsapp no era para nada rapida
Las llantas estaban gastadas y se desinflaban constantemente El seguro de la puerta del copiloto no servia, tocaba activarlo manualmente La atencion por whatsapp no era para nada rapida
See review
We use cookies to provide the best possible service.