Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
29/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
C
Class
Fresh reviews last quater
59
Quality of reviews
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Replying to reviews
87%
Customer feedback
63%
Tone of expression
75%
Your profiles
google
SIXT rent a car
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
29%
Delivery
12%
Customer service
32%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
MIA RENTAL CENTER (R...
4.2
10537
Alamo Rent A Car
4.3
6796
Hartsfield Airport R...
4.2
5273
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
hat alles super geklappt
hat alles super geklappt
recommend dealing with ashley
recommend dealing with ashley
helped us get into
helped us get into
no tienen carros disponibles
no tienen carros disponibles
state of georgia issued
state of georgia issued
literally stole our money
literally stole our money
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
SIXT rent a car
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
SIXT rent a car
1/1
Description
SIXT rent a car
1/1
Localization
SIXT rent a car
1/1
Multimedia
SIXT rent a car
1/1
Contact
SIXT rent a car
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - It's not bad.
You should work harder on your image by getting more reviews. You can easily convince happy customers to leave a good review. Please read the article and learn more.
Rating
3.89
Reviews per profile
794
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
59
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
254
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
291
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
18 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Malísima atención, te cobran lo que ellos quieren. No atienden por teléfono. No cumplen con lo pactado. Ya sea con i intermediario de agencia agencia de viajes como despegar o ya sea personalmente. Espero que opten por otra alternativa. Cobran seguros de más y te asustan la típica. Unos estafadores, tengan cuidado
Malísima atención, te cobran lo que ellos quieren. No atienden por teléfono. No cumplen con lo pactado. Ya sea con i intermediario de agencia agencia de viajes como despegar o ya sea personalmente. Espero que opten por otra alternativa. Cobran seguros de más y te asustan la típica. Unos estafadores, tengan cuidado
They cancelled our reservation when we went to get our rental car because we didn't have a flight back to the country where we got our driving license. I guess it's written somewhere in the terms and conditions, but it's a pretty stupid rule. Thankfully we were able to rent a car somewhere else!
They cancelled our reservation when we went to get our rental car because we didn't have a flight back to the country where we got our driving license. I guess it's written somewhere in the terms and conditions, but it's a pretty stupid rule. Thankfully we were able to rent a car somewhere else!
Lors de la prise de véhicule tout s’est bien passé. On vous pousse à plus, plus, plus d’options et services mais étant en vacances on se laisse facilement aller. Lors de la restitution par contre le service amicale disparu fait place à la douche froide de frais d essence pour un demi plein à 216$ !
Lors de la prise de véhicule tout s’est bien passé. On vous pousse à plus, plus, plus d’options et services mais étant en vacances on se laisse facilement aller. Lors de la restitution par contre le service amicale disparu fait place à la douche froide de frais d essence pour un demi plein à 216$ !
See review
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