Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
29/5/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
127
Quality of reviews
mdi-chevron-right
Replying to reviews
10%
Customer feedback
86%
Tone of expression
94%
Your profiles
google
Americars Auto Rental
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
45%
Delivery
17%
Customer service
66%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
MIA RENTAL CENTER (R...
4.2
10537
Hartsfield Airport R...
4.2
5273
Enterprise Rent-A-Ca...
4.3
3932
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
efficiency low gas consumption
efficiency low gas consumption
well taken care of
well taken care of
estava em perfeito estado
estava em perfeito estado
calls or texts or
calls or texts or
a jeep grand cherokee
a jeep grand cherokee
odbiór poza lotniskiem
odbiór poza lotniskiem
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Americars Auto Rental
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Americars Auto Rental
1/1
Description
Americars Auto Rental
1/1
Localization
Americars Auto Rental
1/1
Multimedia
Americars Auto Rental
1/1
Contact
Americars Auto Rental
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.71
Reviews per profile
524
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
127
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
201
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
72
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
30 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Pesimo servicio. Mi vuelo se atraso en la hora de llegada y el comercio simplemente cancelo mi reservacion (pagada) sin importarle que ando con dos niños pequeños
Pesimo servicio. Mi vuelo se atraso en la hora de llegada y el comercio simplemente cancelo mi reservacion (pagada) sin importarle que ando con dos niños pequeños
Una completa perdida de tiempo y muy mala experiencia !!! Varios minutos d retraso lo cual no es culpa nuestra y ellos simplemente me cancelaron el servicio sin ningun tipo d aviso o llamada aparte q la recepcion y el servicio al cliente no SIRVE PORFAVOR NO PIERDAN SU TIEMPO COMO LO PERDÍ YO
Una completa perdida de tiempo y muy mala experiencia !!! Varios minutos d retraso lo cual no es culpa nuestra y ellos simplemente me cancelaron el servicio sin ningun tipo d aviso o llamada aparte q la recepcion y el servicio al cliente no SIRVE PORFAVOR NO PIERDAN SU TIEMPO COMO LO PERDÍ YO
Not at all good. Charged for gas incorrectly and no response after 1 week to my email enquiry about the error. Now written for a second time and may need to take the matter up with my credit card company. I can do without the hassle - my photos clearly show tank is fuller on delivery than on collection.
Not at all good. Charged for gas incorrectly and no response after 1 week to my email enquiry about the error. Now written for a second time and may need to take the matter up with my credit card company. I can do without the hassle - my photos clearly show tank is fuller on delivery than on collection.
See review
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