Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
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Duration
1 min
Date
15/6/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
127
Quality of reviews
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Replying to reviews
52%
Customer feedback
60%
Tone of expression
87%
Your profiles
google
13 Coins Seattle
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
72%
Delivery
64%
Customer service
68%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Yard House
4.4
4735
Cracker Barrel Old C...
4.3
4581
The Iowa Taproom
4.6
3393
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
deep fried ice cream
deep fried ice cream
in south lake union
in south lake union
with some co workers
with some co workers
i tavoli al buio
i tavoli al buio
under the heat lamp
under the heat lamp
open on christmas eve
open on christmas eve
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
13 Coins Seattle
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
13 Coins Seattle
1/1
Description
13 Coins Seattle
1/1
Localization
13 Coins Seattle
1/1
Multimedia
13 Coins Seattle
1/1
Contact
13 Coins Seattle
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.11
Reviews per profile
3706
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
127
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
2
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
186
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
1487
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
228 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The service was not great. While we were ordering the waiter decides to start a full blown conversations with another employee. My son's order came to the table completely wrong. So many mistakes I just stopped asking for them to be fixed. The food was horrible and we will never eat there again.
The service was not great. While we were ordering the waiter decides to start a full blown conversations with another employee. My son's order came to the table completely wrong. So many mistakes I just stopped asking for them to be fixed. The food was horrible and we will never eat there again.
This place was absolutely ridiculous! Food was horrible as well as the staff. The service was horrible! The staff was rude and didn't service our needs at all! Way overpriced and not worth it! We brought this to the attention of the host and he didnt even say anything. We will not be back for sure!
This place was absolutely ridiculous! Food was horrible as well as the staff. The service was horrible! The staff was rude and didn't service our needs at all! Way overpriced and not worth it! We brought this to the attention of the host and he didnt even say anything. We will not be back for sure!
This place used to have great food and service now they have neither. The "king" salmon tasted like farm raised Atlantic color added from a sale at Fred Meyer. The steaks were over seasoned and overcooked. Their breakfast menu items are still pretty good though. It's a shame as the venue is great.
This place used to have great food and service now they have neither. The "king" salmon tasted like farm raised Atlantic color added from a sale at Fred Meyer. The steaks were over seasoned and overcooked. Their breakfast menu items are still pretty good though. It's a shame as the venue is great.
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