Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
15/6/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
38
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
64%
Tone of expression
91%
Your profiles
google
Maximilien Restaurant
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
59%
Delivery
34%
Customer service
42%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Toulouse Petit Kitch...
4.4
5198
Boucherie Union Squa...
4.6
2481
Le District
4.3
1976
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
melt in your mouth
melt in your mouth
is imported from france
is imported from france
couldn t have been
couldn t have been
much better restaurants available
much better restaurants available
i ve ever experienced
i ve ever experienced
my wife s birthday
my wife s birthday
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Maximilien Restaurant
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Maximilien Restaurant
1/1
Description
Maximilien Restaurant
1/1
Localization
Maximilien Restaurant
1/1
Multimedia
Maximilien Restaurant
1/1
Contact
Maximilien Restaurant
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.33
Reviews per profile
1013
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
38
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
186
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
366
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
136 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Took my boyfriend here for his birthday and completely regret it. Their menu was pricey and the food was ok and the service was slow which is crazy because the reservation was for as soon as they opened and there wasn’t that many people there. The only thing that we liked was the view to the waterfront.
Took my boyfriend here for his birthday and completely regret it. Their menu was pricey and the food was ok and the service was slow which is crazy because the reservation was for as soon as they opened and there wasn’t that many people there. The only thing that we liked was the view to the waterfront.
Extremely disappointing to say the least. Mediocre food at best, definitely overpriced-even for the view and atrocious waiters who can’t get simple orders correct. Stick with Ivar’s you’ll never go wrong. Great views, happy staff, fresh tasty food and libations. And do it for happy hour. Best deal in town.
Extremely disappointing to say the least. Mediocre food at best, definitely overpriced-even for the view and atrocious waiters who can’t get simple orders correct. Stick with Ivar’s you’ll never go wrong. Great views, happy staff, fresh tasty food and libations. And do it for happy hour. Best deal in town.
My husband and I had a reservation, we arrived at the restaurant 8 minutes early, there was no one at the restaurant, it was completely empty and were told to come back at the reservation time. So...we went to another restaurant
My husband and I had a reservation, we arrived at the restaurant 8 minutes early, there was no one at the restaurant, it was completely empty and were told to come back at the reservation time. So...we went to another restaurant
See review
We use cookies to provide the best possible service.