Your rating and reviews number look pretty nice! Maybe there are some tweaks that you can make to be even better! Dig into the analysis below and see what you can upgrade!
Learn moreAnalysis details
Duration
1 min
Date
15/6/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
867
Quality of reviews
mdi-chevron-right
Replying to reviews
30%
Customer feedback
93%
Tone of expression
96%
Your profiles
google
Lola bar
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
58%
Delivery
1%
Customer service
24%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
The Violet Hour
4.6
1776
Black Market Miami
4.5
1687
Some Random Bar
4.6
1451
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
creative crafted cocktail menu
creative crafted cocktail menu
mi visita pura diversión
mi visita pura diversión
golden deberían probarlo
golden deberían probarlo
do not recommend this
do not recommend this
don t go here
don t go here
waste your money
waste your money
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Lola bar
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Lola bar
1/1
Description
Lola bar
1/1
Localization
Lola bar
1/1
Multimedia
Lola bar
1/1
Contact
Lola bar
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.79
Reviews per profile
1761
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
867
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
12
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
102
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
129
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
205 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Fui con mi esposo a tomarnos unos cócteles pero fue terrible la experiencia la chica que nos atendió no sabe preparar cócteles pedí una piña colada y para colmo de males cuando fuimos a pagar solo salía tips a partir del 25 % que estafa enserio que mala experiencia no volveré a pisar ese lugar 😖
Fui con mi esposo a tomarnos unos cócteles pero fue terrible la experiencia la chica que nos atendió no sabe preparar cócteles pedí una piña colada y para colmo de males cuando fuimos a pagar solo salía tips a partir del 25 % que estafa enserio que mala experiencia no volveré a pisar ese lugar 😖
The worst pizza ever. Music too loud and can’t talk with your friends, beverages in plastic glass. The service is good, but everything else too bad. . La peor pizza que me he comido en la vida. Música súper alta y no se puede charlar, bebidas servidas en vaso plástico. Buen servicio. Pero por lo demás todo mal.
The worst pizza ever. Music too loud and can’t talk with your friends, beverages in plastic glass. The service is good, but everything else too bad. . La peor pizza que me he comido en la vida. Música súper alta y no se puede charlar, bebidas servidas en vaso plástico. Buen servicio. Pero por lo demás todo mal.
Terrible the server was very rude, the only good thing was the Dj, but the server with her bad attitude made this experience negative. We were seat it. And out of the sun she told us to stand to seat a group of people. That's not acceptable at all. Do not recommend this place at all
Terrible the server was very rude, the only good thing was the Dj, but the server with her bad attitude made this experience negative. We were seat it. And out of the sun she told us to stand to seat a group of people. That's not acceptable at all. Do not recommend this place at all
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