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Learn moreAnalysis details
Duration
1 min
Date
15/6/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
64
Quality of reviews
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Replying to reviews
0%
Customer feedback
59%
Tone of expression
96%
Your profiles
google
Bar-Ly Chinatown
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
49%
Delivery
0%
Customer service
18%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Chickie's & Pete's
4.3
5102
Jake Melnick's Corne...
4.4
3193
Sluggers World Class...
4.2
1952
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
cheesesteak egg rolls are
cheesesteak egg rolls are
their banh mi sandwich
their banh mi sandwich
the green tea shots
the green tea shots
he ended up giving
he ended up giving
it s only 40
it s only 40
minutes to come out
minutes to come out
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Bar-Ly Chinatown
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Bar-Ly Chinatown
1/1
Description
Bar-Ly Chinatown
1/1
Localization
Bar-Ly Chinatown
0/1
Multimedia
We couldn't find any data
1/1
Contact
Bar-Ly Chinatown
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.44
Reviews per profile
1639
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
64
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
126
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
679
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
76 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The service is no longer good, and neither is the food. I took my friends here after the renovation (haven't been here since before) and it wasn't the same. The skewers were really dry and overcooked. It took a few times to finally get silverware. Our waitress turned her back before we even finished ordering. The few good things were the drinks and the wings.
The service is no longer good, and neither is the food. I took my friends here after the renovation (haven't been here since before) and it wasn't the same. The skewers were really dry and overcooked. It took a few times to finally get silverware. Our waitress turned her back before we even finished ordering. The few good things were the drinks and the wings.
Perhaps I went on a bad day but the customer service on April 6 2021 was terrible. It appeared that I was bothersome to the workers while they engaged in conversation with one another. This establishment is in a great location and I will attempt to give it another chance. Heads up they accept cash only
Perhaps I went on a bad day but the customer service on April 6 2021 was terrible. It appeared that I was bothersome to the workers while they engaged in conversation with one another. This establishment is in a great location and I will attempt to give it another chance. Heads up they accept cash only
I was there yesterday for the first time. It’s super loud and the food was awful. I had buffalo wings that tasted like microwave wings. The chips and guacamole was disappointed. The guacamole was good but the chips came from a cheap tortilla bag. Service was okay but the two guys at bar need be more friendly.
I was there yesterday for the first time. It’s super loud and the food was awful. I had buffalo wings that tasted like microwave wings. The chips and guacamole was disappointed. The guacamole was good but the chips came from a cheap tortilla bag. Service was okay but the two guys at bar need be more friendly.
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