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Learn moreAnalysis details
Duration
1 min
Date
15/6/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
7
Quality of reviews
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Replying to reviews
0%
Customer feedback
50%
Tone of expression
95%
Your profiles
google
Oscar's Tavern
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
25%
Delivery
3%
Customer service
28%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
The Violet Hour
4.6
1776
Bar-Ly Chinatown
4.4
1639
Khyber Pass Pub
4.6
1488
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
long island iced teas
long island iced teas
island ice tea
island ice tea
juke box
juke box
dirty local dive bar
dirty local dive bar
older waitress with long
older waitress with long
center city
center city
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Oscar's Tavern
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Oscar's Tavern
1/1
Description
Oscar's Tavern
1/1
Localization
Oscar's Tavern
1/1
Multimedia
Oscar's Tavern
1/1
Contact
Oscar's Tavern
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.37
Reviews per profile
721
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
7
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
110
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
359
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
19 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
This was horrible! We waited 45 mins just to get a menu. Then the items on the menu were very misleading. When we told the waiter that we didn’t like our food, she looked very confused. Management did not want to honor the fact we did not like our food. The service was overall so bad I would never come here again!!!
This was horrible! We waited 45 mins just to get a menu. Then the items on the menu were very misleading. When we told the waiter that we didn’t like our food, she looked very confused. Management did not want to honor the fact we did not like our food. The service was overall so bad I would never come here again!!!
It’s very very worst bar in this street . This bar tender is always angry his face . It was scared . He was rude. He don’t know how to talk the customers. Place is good but only because of him messed up . It was not nice place to enjoy . Please don’t go this place
It’s very very worst bar in this street . This bar tender is always angry his face . It was scared . He was rude. He don’t know how to talk the customers. Place is good but only because of him messed up . It was not nice place to enjoy . Please don’t go this place
Looks very dirty. Ordered some wings but was told that the kitchen was closed then a order of wings came out like 10 minutes later. So that was weird but nice people.
Looks very dirty. Ordered some wings but was told that the kitchen was closed then a order of wings came out like 10 minutes later. So that was weird but nice people.
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