Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
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Duration
1 min
Date
15/6/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
14
Quality of reviews
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Replying to reviews
62%
Customer feedback
46%
Tone of expression
95%
Your profiles
google
The Trestle Inn
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
22%
Delivery
0%
Customer service
9%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Tom's Watch Bar - Lo...
4
1965
Seven Grand
4.6
1656
Bar-Ly Chinatown
4.4
1639
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
was charged full price
was charged full price
my body language was
my body language was
don t be fooled
don t be fooled
will never
will never
your money
your money
3 of
3 of
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
The Trestle Inn
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
The Trestle Inn
1/1
Description
The Trestle Inn
1/1
Localization
The Trestle Inn
1/1
Multimedia
The Trestle Inn
1/1
Contact
The Trestle Inn
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.48
Reviews per profile
491
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
14
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
161
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
264
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
18 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Paid 5$ per person for the 3 of us around 11pm Saturday. Good vibe. Horrible bartenders. 3 of them and waited 20 min sitting at bar seats and didn’t even get an acknowledgement. Live in NYC for 12 years and never seen this. Seen way busier bars and more attention. Trust me... was not being impatient. Maybe just an off night.
Paid 5$ per person for the 3 of us around 11pm Saturday. Good vibe. Horrible bartenders. 3 of them and waited 20 min sitting at bar seats and didn’t even get an acknowledgement. Live in NYC for 12 years and never seen this. Seen way busier bars and more attention. Trust me... was not being impatient. Maybe just an off night.
Bartenders are really not good. You might be waiting 5-10 minutes looking like you're ready to order a drink and they just ignore you, which is really weird because you would think they would be super enthusiastic to take your money. Also, for a go-go girl dance bar, the dancers really aren't that good.
Bartenders are really not good. You might be waiting 5-10 minutes looking like you're ready to order a drink and they just ignore you, which is really weird because you would think they would be super enthusiastic to take your money. Also, for a go-go girl dance bar, the dancers really aren't that good.
Couldnt get in. Went on NYE and stood in line for 20 minutes. They couldnt let more than 49 ppl in the venue because of the fire exits. This is something they shouldve handled before NYE or told ppl about online. I will never go back again because of how unprofessional this experience was.
Couldnt get in. Went on NYE and stood in line for 20 minutes. They couldnt let more than 49 ppl in the venue because of the fire exits. This is something they shouldve handled before NYE or told ppl about online. I will never go back again because of how unprofessional this experience was.
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