Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
30/6/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
A?
Class
Fresh reviews last quater
8
Quality of reviews
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Replying to reviews
63%
Customer feedback
89%
Tone of expression
98%
Your profiles
google
Transform 180 Training - Belltown
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
33%
Delivery
33%
Customer service
67%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Colaw Fitness
4.9
9379
...Destination Dalla...
5
2917
Planet Fitness
4.3
798
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
pays close attention to
pays close attention to
couldn t be happier
couldn t be happier
serious about transforming your
serious about transforming your
at 6 10 pm
at 6 10 pm
charith and quan
charith and quan
for him
for him
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Transform 180 Training - Belltown
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Transform 180 Training - Belltown
1/1
Description
Transform 180 Training - Belltown
1/1
Localization
Transform 180 Training - Belltown
1/1
Multimedia
Transform 180 Training - Belltown
1/1
Contact
Transform 180 Training - Belltown
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
A?
Awesome but...
You have really nice reviews to rating ratio. But there is some improvements to be done.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.9
Reviews per profile
166
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
8
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
646
letters
Amazing engagement.
Your customers leave really long and nice reviews. It is very important to keep it like that. Congratulations!
Number of reviews without text
18
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Well...
The lack of the negative comments is not the right way. Dissatisfied customers show that your business is credible. Don't be afraid of having some negative reviews. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I purchased a Groupon for 3 training sessions at Transform 180 after seeing the fantastic reviews on Yelp. My first two sessions with Charith and Quan were great and I was almost convinced to join this place as a regular. Things went completely downhill in the 3rd session taken by Robert. 1. My session was scheduled for 6 pm. I showed up at the gym at 5.55 pm and Robert wasn’t around, I stood around waiting for him. When he didn’t show up even after 6.05 pm, Other trainers went to look for him. He finally arrived at 6.10 pm. 2. After showing up at 6.10 pm, Robert tells me that he can’t find my file and it had been misplaced. He started asking me all the basic questions all over again. When I insisted that both Charith and Quan had my file, Quan updated the file just 2 days ago, he bothered to look again and found the file. It felt like Robert was neither aware of this training session, nor was he prepared for it. 3. Robert started the session 15 mins late at around 6.15 pm, so I assumed that he would make up for it by spending some extra time with me, I am allocated 55 mins per session. But no, he ended the session early at 6.45 citing that he needs to give me an update about the groupon. Finally he gave me the rates within 2 mins and dismissed me before 6.50 pm. I barely got a 30 minute workout. Post the session, i wrote an email to the owner about my poor experience and I received absolutely no response. Such apathy towards your customers deserves a poor rating on a public platform.
I purchased a Groupon for 3 training sessions at Transform 180 after seeing the fantastic reviews on Yelp. My first two sessions with Charith and Quan were great and I was almost convinced to join this place as a regular. Things went completely downhill in the 3rd session taken by Robert. 1. My session was scheduled for 6 pm. I showed up at the gym at 5.55 pm and Robert wasn’t around, I stood around waiting for him. When he didn’t show up even after 6.05 pm, Other trainers went to look for him. He finally arrived at 6.10 pm. 2. After showing up at 6.10 pm, Robert tells me that he can’t find my file and it had been misplaced. He started asking me all the basic questions all over again. When I insisted that both Charith and Quan had my file, Quan updated the file just 2 days ago, he bothered to look again and found the file. It felt like Robert was neither aware of this training session, nor was he prepared for it. 3. Robert started the session 15 mins late at around 6.15 pm, so I assumed that he would make up for it by spending some extra time with me, I am allocated 55 mins per session. But no, he ended the session early at 6.45 citing that he needs to give me an update about the groupon. Finally he gave me the rates within 2 mins and dismissed me before 6.50 pm. I barely got a 30 minute workout. Post the session, i wrote an email to the owner about my poor experience and I received absolutely no response. Such apathy towards your customers deserves a poor rating on a public platform.
Bought a groupon some time ago and have attempted several times over months to schedule via email, message on their website, calls, and finally on the Thumbtack app where they finally replied. Aside from my messages going unanswered weeks at a time, communication in general has been unpleasant and borderline rude, especially when needing to reschedule. Finally made an appointment but decided to give up based on my experience and am eating the cost of the groupon. Headed to another studio.
Bought a groupon some time ago and have attempted several times over months to schedule via email, message on their website, calls, and finally on the Thumbtack app where they finally replied. Aside from my messages going unanswered weeks at a time, communication in general has been unpleasant and borderline rude, especially when needing to reschedule. Finally made an appointment but decided to give up based on my experience and am eating the cost of the groupon. Headed to another studio.