Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
30/6/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
9
Quality of reviews
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Replying to reviews
2%
Customer feedback
76%
Tone of expression
89%
Your profiles
google
Seattle Athletic Club
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
43%
Delivery
0%
Customer service
36%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Colaw Fitness
4.9
9379
The Hub Gym | 24/7 F...
4.9
1876
10GYM
4.4
944
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
1 day trial pass
1 day trial pass
short term membership deal
short term membership deal
high school reunion
high school reunion
three days
three days
gym because
gym because
didn t
didn t
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Seattle Athletic Club
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Seattle Athletic Club
1/1
Description
Seattle Athletic Club
1/1
Localization
Seattle Athletic Club
0/1
Multimedia
We couldn't find any data
1/1
Contact
Seattle Athletic Club
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.5
Reviews per profile
131
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
9
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
7
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
289
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
31
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
2 rewiews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I was considering joining this gym because I live so close, I paid for one month.I stopped to check in and discuss with Deseriee Valdovinos, and asked to use the restroom and was told ,"we are a private club, we do not have facilities for non-members." I was even sent an email stating this policy. This is how Seattle Athletic Club treats potential members. It is no wonder the place is empty. The two women at the front desk were beyond rude!
I was considering joining this gym because I live so close, I paid for one month.I stopped to check in and discuss with Deseriee Valdovinos, and asked to use the restroom and was told ,"we are a private club, we do not have facilities for non-members." I was even sent an email stating this policy. This is how Seattle Athletic Club treats potential members. It is no wonder the place is empty. The two women at the front desk were beyond rude!
Just a heads up, but as of January 2023 this gym is still requiring proof of vaccination. Politics aside, this is just informational for any visitors wanting to attend. Washington State ended these requirements in Feb of 2022 but there are a couple businesses in the area that still require you to submit your medical history.
Just a heads up, but as of January 2023 this gym is still requiring proof of vaccination. Politics aside, this is just informational for any visitors wanting to attend. Washington State ended these requirements in Feb of 2022 but there are a couple businesses in the area that still require you to submit your medical history.
Visited a couple times as a guest of current members and overall this facility was outdated and rude on behalf of the staff. We weren’t even deemed worthy of a tour as the staff was “busy”. Due to this we didn’t proceed with a proper membership and choose to take our business elsewhere.
Visited a couple times as a guest of current members and overall this facility was outdated and rude on behalf of the staff. We weren’t even deemed worthy of a tour as the staff was “busy”. Due to this we didn’t proceed with a proper membership and choose to take our business elsewhere.
See review
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