Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
16/3/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
25%
Customer feedback
48%
Tone of expression
97%
Your profiles
google
Mazda grupa wróbel
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
17%
Delivery
0%
Customer service
17%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Grupa innex-funem-ma...
4.6
22
Reprin grupa sp. z o...
5
19
Podolog justyna pütz...
5
10
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
miła profesjonalna
miła profesjonalna
pod wrażeniem
pod wrażeniem
pełni profesjonalne
pełni profesjonalne
bo stwierdzili
bo stwierdzili
model po
model po
dla kogo
dla kogo
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Mazda grupa wróbel
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Mazda grupa wróbel
1/1
Description
Mazda grupa wróbel
1/1
Localization
Mazda grupa wróbel
1/1
Multimedia
Mazda grupa wróbel
1/1
Contact
Mazda grupa wróbel
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.75
Reviews per profile
347
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
14
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
10
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
140
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
182
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
10 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Salon czynny do 19.Przyjechaliśmy z zoną o 18ej się dowiedzieć na temat oferty leasingowej i zasięgnąć informacji na temat Mazdy cx5 ale niestety nikogo kompetenetnego nie było już o tej porze bo wszyscy wcześniej że tak powiem wcześniej "urwali" się z pracy.ŻENADA!!
Salon czynny do 19.Przyjechaliśmy z zoną o 18ej się dowiedzieć na temat oferty leasingowej i zasięgnąć informacji na temat Mazdy cx5 ale niestety nikogo kompetenetnego nie było już o tej porze bo wszyscy wcześniej że tak powiem wcześniej "urwali" się z pracy.ŻENADA!!
Byłem z zona w ostatnia sobotę około 12. Niestety nie byliśmy godni zainteresowania obsługi pomimo, ze byliśmy jedynymi klientami w salonie i wyraźnie interesował nas konkretny model. Po 15 minutach wyszliśmy. Sąsiad tez rozglądał się za Mazda i jego doświadczenia okazały się podobne gdy opowiedziałem mu o mojej opinii.
Byłem z zona w ostatnia sobotę około 12. Niestety nie byliśmy godni zainteresowania obsługi pomimo, ze byliśmy jedynymi klientami w salonie i wyraźnie interesował nas konkretny model. Po 15 minutach wyszliśmy. Sąsiad tez rozglądał się za Mazda i jego doświadczenia okazały się podobne gdy opowiedziałem mu o mojej opinii.
Zero obsługi klienta który wszedł na salon w celu zapoznania się z ofertą kupna samochodu. Obsługa siedzi za biurkiem i ani myśli by wyjść na przeciw klientowi który jest przecież potencjalnym kupcem i przybliżyć mu ofertę. Zniesmaczony brakiem zainteresowania ze strony biurkowych pracowników opuściłem salon Mazda i udałem się do konkurencyjnego salonu( a jest ich parę w Długołęce). Mazda rozczarowała mnie , więcej nie odwiedzę przedstawiciela tej marki w tej miejscowości.
Zero obsługi klienta który wszedł na salon w celu zapoznania się z ofertą kupna samochodu. Obsługa siedzi za biurkiem i ani myśli by wyjść na przeciw klientowi który jest przecież potencjalnym kupcem i przybliżyć mu ofertę. Zniesmaczony brakiem zainteresowania ze strony biurkowych pracowników opuściłem salon Mazda i udałem się do konkurencyjnego salonu( a jest ich parę w Długołęce). Mazda rozczarowała mnie , więcej nie odwiedzę przedstawiciela tej marki w tej miejscowości.
See review
We use cookies to provide the best possible service.