Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
16/3/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
68%
Customer feedback
58%
Tone of expression
93%
Your profiles
google
Bmw and mini dealer inchcape motor
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
32%
Delivery
5%
Customer service
38%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Global imports bmw
4.3
3402
Nalley bmw of decatu...
4.3
2962
Bmw of gwinnett plac...
4.5
2773
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
thank you
thank you
rzetelni uczciwi
rzetelni uczciwi
konkretna obsługa
konkretna obsługa
kazano
kazano
cwani
cwani
pytam
pytam
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Bmw and mini dealer inchcape motor
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Bmw and mini dealer inchcape motor
1/1
Description
Bmw and mini dealer inchcape motor
1/1
Localization
Bmw and mini dealer inchcape motor
1/1
Multimedia
Bmw and mini dealer inchcape motor
1/1
Contact
Bmw and mini dealer inchcape motor
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.54
Reviews per profile
1401
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
42
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
218
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
594
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
41 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Taki smutny, antypatyczny salon. Jedyną zainteresowaną i miłą osobą była młoda dziewczyna na recepcji (i dla niej leci pięć gwiazdek). Dobrze, że to nie jest jedyny salon BMW w rejonie Wrocławia, bo bym w ogóle nie rozważał tej marki (a byłoby szkoda, bo jak się okazało na jeździe - to świetne samochody).
Taki smutny, antypatyczny salon. Jedyną zainteresowaną i miłą osobą była młoda dziewczyna na recepcji (i dla niej leci pięć gwiazdek). Dobrze, że to nie jest jedyny salon BMW w rejonie Wrocławia, bo bym w ogóle nie rozważał tej marki (a byłoby szkoda, bo jak się okazało na jeździe - to świetne samochody).
Drogie BMW czy możecie szanować swoich stałych klientów i sprzątać samochody zastępcze, które im wydajecie? Nie chce być niegrzeczna ale takiego bajzlu nie widziałam nigdy. Z kurzu na desce rozdzielczej, można obrazy malować, elementy tapicerki służyły chyba komuś za parkiet taneczny. Brud taki, że aż ciężko uwierzyć, że to auto z waszego salonu:(
Drogie BMW czy możecie szanować swoich stałych klientów i sprzątać samochody zastępcze, które im wydajecie? Nie chce być niegrzeczna ale takiego bajzlu nie widziałam nigdy. Z kurzu na desce rozdzielczej, można obrazy malować, elementy tapicerki służyły chyba komuś za parkiet taneczny. Brud taki, że aż ciężko uwierzyć, że to auto z waszego salonu:(
Jeżeli chcesz stracić czas i nerwy to idealne miejsce. Obsługa niekompetentna umiawia klientów na konkretną godzinę, po przyjedzie informują klienta że auto zostanie zabrane na serwis za jakieś 7h i może się zdarzyć że dzisiaj nie zdarzymy zakończyć naprawy. Lepiej przejechać się kawałek dalej do BMW Team.
Jeżeli chcesz stracić czas i nerwy to idealne miejsce. Obsługa niekompetentna umiawia klientów na konkretną godzinę, po przyjedzie informują klienta że auto zostanie zabrane na serwis za jakieś 7h i może się zdarzyć że dzisiaj nie zdarzymy zakończyć naprawy. Lepiej przejechać się kawałek dalej do BMW Team.
See review
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