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Summary based on 1/1 profiles
Rating
4.45
Reviews
259
Audit for

Dzięciołowski Dealer Renaul...

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 16/3/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
33%
Customer feedback
46%
Tone of expression
92%
Your profiles
google
Dzięciołowski sp. o.o. renault and dacia dealer
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
38%
Delivery
5%
Customer service
29%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Stary klasztor
4.5
3543
24h/pomoc drogowa 24...
5
16
Moto-start
4.3
16
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
obsługa dobry
serca polecam
sprawna naprawa
odradzam ten
razy bo
warsztat i
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Learn more
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Dzięciołowski sp. o.o. renault and dacia dealer
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Dzięciołowski sp. o.o. renault and dacia dealer
1/1
Description
Dzięciołowski sp. o.o. renault and dacia dealer
1/1
Localization
Dzięciołowski sp. o.o. renault and dacia dealer
1/1
Multimedia
Dzięciołowski sp. o.o. renault and dacia dealer
1/1
Contact
Dzięciołowski sp. o.o. renault and dacia dealer
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.45
Reviews per profile
259
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
9
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
4 days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses
over past year
Customer reviews Learn more
Average amount of text
109 letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
141
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
6 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s116609210332448407392!2s0x0:0x73d707b5c7b4be36?hl=en-US
europemultisystem
drobna poprawka lakiernicza drzwi z AC, po naprawie/polakierowaniu element rzuca sie bardziej w oczy niz przed.....gdyby kupic lakier w sprayu i samemu polakierowac efekt byl by podobny.... dla przypomnienia, to jest serwis ASO....
See review
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s116277104373222459406!2s0x0:0x73d707b5c7b4be36?hl=en-US
Grzegorz Konczak
2 lata temu położony na lakier Glass Coat w tym serwisie. Brud sie kleji auto wyglada jakby mialo 15 lat. Tragedia. 800 zl wyrzucone w błoto.
See review
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s103636244712970522580!2s0x0:0x73d707b5c7b4be36?hl=en-US
Jacek Szantyr
Cały dzień 26.05 wydzwaniam na numer ogólny i komórkowe. Nikt się nie zgłasza ani nie oddzwania. To świadczy o braku profesjonalizmu i niskiej ocenie obsługi klienta. Sorry , jeśli tak ma to wyglądać to znowu zrobię serwis mojego samochodu u Nawrota.
See review
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