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Summary based on 1/1 profiles
Rating
4.44
Reviews
1051
Audit for

Toyota Nowakowski Bielany W...

Nice result!
Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn more
Analysis details
Duration 1 min
Date 16/3/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
71%
Customer feedback
49%
Tone of expression
91%
Your profiles
google
Toyota bielany nowakowski
See profile
Main complaints Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
35%
Delivery
6%
Customer service
37%
This feature is powered by
Google competitors This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Ikea
4.5
25822
Aleja bielany
4.5
18308
Auchan
4.3
11293
Keywords The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
wszystkim użytkownikom
zarzucenia polecam
doradcą i
olewka
praw
oczywiście nikt
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profiles Learn more
1 /3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Toyota bielany nowakowski
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Toyota bielany nowakowski
1/1
Description
Toyota bielany nowakowski
1/1
Localization
Toyota bielany nowakowski
1/1
Multimedia
Toyota bielany nowakowski
1/1
Contact
Toyota bielany nowakowski
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.44
Reviews per profile
1051
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews
last quarter
29
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
12 days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses
over past year
Customer reviews Learn more
Average amount of text
142 letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
541
reviews
without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
15 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
Awesome!
This is perfect! Most of your reviews are positive. Read the article and learn how you can keep it this way for a long time.
Examples of negative reviews
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s109132680145426678585!2s0x0:0xec1cfa126d5345a9?hl=en-US
Gabriele Fulgheri
DZIAŁ SAMOCHODY NOWE (*) aż nie składasz zamówienia jest wszystko w porządku. Normalna obsługa, częste telefony ... Potem? Brak doradzanie klienta o wszystkie kroki (n.p. kiedy i jak składać dokumenty na kredyt) potrzebny do zakupu nowego samochodu. Informacje o opóźnienia na odbiór samochodu dostarczane przez os trzecią, przypadkowo. Brak szacunku dla klienta. Nie polecam. DZIAŁ FINANSOWY DUŻY PLUS (*****) naprawdę nam doradzili i pomogli nawet gdzie nie musieli. SERWIS DUŻY PLUS (*****)
See review
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s101203831074098051607!2s0x0:0xec1cfa126d5345a9?hl=en-US
Piotr Szurchaj
Nieprzyjemna obsługa, klient czuje się jakby przeszkadzał pracownikom. W serwisie bywam bardzo często i za każdym razem odnoszę wrażenie, że pracownicy traktują mnie jak idiotę pomimo tego że jestem osobą, która zna zagadnienia związane z samochodami i ich obsługą.
See review
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s109438704951436704433!2s0x0:0xec1cfa126d5345a9?hl=en-US
Łukasz Strożecki
Bardzo ich lubiłem, wierzyłem w fachowość. Niestety nie potrafią docenić wiernego klienta... Kto inny zyskał
See review
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