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Duration
1 min
Date
4/7/2023
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Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
A
Class
Fresh reviews last quater
18
Quality of reviews
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Replying to reviews
0%
Customer feedback
40%
Tone of expression
94%
Your profiles
google
Rudy's Barbershop (formerly Bishop's)
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Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
36%
Delivery
2%
Customer service
21%
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Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Bon Bon Hair Salon &...
4.9
957
Fabio Doti Salon
4.9
407
Palms Salon
4.8
345
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
delivers another stellar do
delivers another stellar do
they accept walk ins
they accept walk ins
wouldn t dream
wouldn t dream
without their knowledge for
without their knowledge for
nurse she s so
nurse she s so
can be like her
can be like her
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Rudy's Barbershop (formerly Bishop's)
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
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Name
Rudy's Barbershop (formerly Bishop's)
1/1
Description
Rudy's Barbershop (formerly Bishop's)
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Localization
Rudy's Barbershop (formerly Bishop's)
0/1
Multimedia
We couldn't find any data
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Contact
Rudy's Barbershop (formerly Bishop's)
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
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Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.66
Reviews per profile
935
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
18
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This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
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Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
Less than a day
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
177
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
558
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
5 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
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Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Got my boyfriends hair cut as a gift, Long waiting even after scheduled appt, rushed haircut with no finishing touches, didnt clean up the back or the sides, just a straight chop across the back. Asked for a shampoo, they said okay but was never done. Not worth the $$... High asking for mediocre service.
Got my boyfriends hair cut as a gift, Long waiting even after scheduled appt, rushed haircut with no finishing touches, didnt clean up the back or the sides, just a straight chop across the back. Asked for a shampoo, they said okay but was never done. Not worth the $$... High asking for mediocre service.
The only redeeming factor of this place is the staff are very nice! The rest was lackluster, the price was way to high for what you get and if you want a great barber there are many other better options for the same price close by
The only redeeming factor of this place is the staff are very nice! The rest was lackluster, the price was way to high for what you get and if you want a great barber there are many other better options for the same price close by
The price was ridiculous and the "barber," if you could call him that, was rude. $32 for a very simple men's trim, before the expected tip. That rate, given my haircut, extrapolates to about $192 an hour. So you can get your hair cut here by a rude guy for about the same price as you can hire a lawyer.
The price was ridiculous and the "barber," if you could call him that, was rude. $32 for a very simple men's trim, before the expected tip. That rate, given my haircut, extrapolates to about $192 an hour. So you can get your hair cut here by a rude guy for about the same price as you can hire a lawyer.
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