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Learn moreAnalysis details
Duration
1 min
Date
4/7/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
15
Quality of reviews
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Replying to reviews
32%
Customer feedback
70%
Tone of expression
95%
Your profiles
google
Buckhorn Barbershop
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
10%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
12 Pell
5
1987
Rudy's Barbershop (f...
4.7
935
Ray's Barber Shop
4.7
485
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
so many compliments about
so many compliments about
thank you so much
thank you so much
definitely be coming back
definitely be coming back
felt like i was
felt like i was
like my barber
like my barber
i wanted and
i wanted and
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Buckhorn Barbershop
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Buckhorn Barbershop
1/1
Description
Buckhorn Barbershop
1/1
Localization
Buckhorn Barbershop
1/1
Multimedia
Buckhorn Barbershop
1/1
Contact
Buckhorn Barbershop
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.76
Reviews per profile
185
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
15
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
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Average amount of text
194
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
56
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
9 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
The place looks great. The prices are all over the place. Sometimes they charge me $20 and others $50. Makes no sense since I always get the same cut. Good atmosphere and very professional. Haircuts could be better though. I always go home and find hairs that were missed !!
The place looks great. The prices are all over the place. Sometimes they charge me $20 and others $50. Makes no sense since I always get the same cut. Good atmosphere and very professional. Haircuts could be better though. I always go home and find hairs that were missed !!
Loved the interior+theme but unfortunately i left with the worst fade I’ve ever received after being in the military for 7 years. The cut was very asymmetrical and hardly faded at all. Technique and customer experience wise, it just really seemed like my barber, Case, didn’t have much experience cutting hair. Would possibly return to try another barber.
Loved the interior+theme but unfortunately i left with the worst fade I’ve ever received after being in the military for 7 years. The cut was very asymmetrical and hardly faded at all. Technique and customer experience wise, it just really seemed like my barber, Case, didn’t have much experience cutting hair. Would possibly return to try another barber.
Very shabby job, barber was in a hurry to head out and messed up the entire haircut and beard trim. It’s uneven on the front, the fade is bad, bread trim is messed. Also, this place should not accept appointments late in the evenings if they aren’t ready to patiently cut hair. I wanna shave off my head, it’s that bad. Do not recommend this place.
Very shabby job, barber was in a hurry to head out and messed up the entire haircut and beard trim. It’s uneven on the front, the fade is bad, bread trim is messed. Also, this place should not accept appointments late in the evenings if they aren’t ready to patiently cut hair. I wanna shave off my head, it’s that bad. Do not recommend this place.
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