Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
4/7/2023
Learn more about Rating Captain
Result details
Visibility
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Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
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Matrix analysis
B
Class
Fresh reviews last quater
6
Quality of reviews
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Replying to reviews
2%
Customer feedback
46%
Tone of expression
89%
Your profiles
google
Capelli's Barbershop
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
11%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Rudy's Barbershop (f...
4.7
935
Courtney Brothers Ba...
4.8
465
Squire Barbershop
4.6
318
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
you can t beat
you can t beat
to keep track of
to keep track of
of my life from
of my life from
the yearly membership
the yearly membership
what tip i
what tip i
wanted to finish
wanted to finish
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Capelli's Barbershop
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Capelli's Barbershop
1/1
Description
Capelli's Barbershop
1/1
Localization
Capelli's Barbershop
0/1
Multimedia
We couldn't find any data
1/1
Contact
Capelli's Barbershop
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Nice result.
You should work on the amount of reviews. The more reviews, the more you know about your customers. Please read the article and learn how to improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.41
Reviews per profile
169
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
6
Learn more
It could be better.
Less than 9 reviews per 3 months is a really poor result. Please read the article to understand how to improve your performance in this area.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
9
days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
207
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
91
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
No
0 reviews
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Schedule an APT via their web interface, which ultimately broke during the process of registering a new account....of course I found that out AFTER taking time away from work to walk over. But don't worry, you can walk over to their other location.
Schedule an APT via their web interface, which ultimately broke during the process of registering a new account....of course I found that out AFTER taking time away from work to walk over. But don't worry, you can walk over to their other location.
Rang and made a booking for 2pm arrived after walking 10 mins in the rain to be told they never recieved my call. I showed the lady the number I dialled and she stared blankly not recognizing the number. The number matched both google and the number on the signage out front.
Rang and made a booking for 2pm arrived after walking 10 mins in the rain to be told they never recieved my call. I showed the lady the number I dialled and she stared blankly not recognizing the number. The number matched both google and the number on the signage out front.
Poor hair cut quality from last barber. Quantity varied wildy with different barbers. My hair was uneven, some parts are much longer than others when they're suppose to be the same length. I've had $15 haircuts that are better than this. Please work on quality control. I won't be coming back to this location again.
Poor hair cut quality from last barber. Quantity varied wildy with different barbers. My hair was uneven, some parts are much longer than others when they're suppose to be the same length. I've had $15 haircuts that are better than this. Please work on quality control. I won't be coming back to this location again.
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