Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
4/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
65
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
65%
Tone of expression
92%
Your profiles
google
Town Hearth
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
6%
Customer service
30%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Texas Roadhouse
4.5
4137
Y.O. Ranch Steakhous...
4.6
3582
Outback Steakhouse
4.4
3262
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
passion fruit kicker and
passion fruit kicker and
aged chili cheese fries
aged chili cheese fries
french onion soup
french onion soup
throughout the entire meal
throughout the entire meal
ve been here before
ve been here before
don t care about
don t care about
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Town Hearth
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Town Hearth
1/1
Description
Town Hearth
1/1
Localization
Town Hearth
0/1
Multimedia
We couldn't find any data
1/1
Contact
Town Hearth
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.55
Reviews per profile
1245
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
65
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
No responses
Don't you respond?
You have to respond to reviews. It is very important to communicate fast and clear with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
239
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
440
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
184 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Left a voicemail for a reservation several days ago. Nobody ever called me back. Hard to get ahold of anyone. Was just told that they didn’t receive my reservation and are now booked. I’m not sure why they only take reservations by phone... from the hours of 5-10pm. They may need to update their system.
Left a voicemail for a reservation several days ago. Nobody ever called me back. Hard to get ahold of anyone. Was just told that they didn’t receive my reservation and are now booked. I’m not sure why they only take reservations by phone... from the hours of 5-10pm. They may need to update their system.
Set our reservation two weeks ago for 9 pm, we arrived and waited 45 minutes to be seated. Once we were seated, we were placed by the bar and it was so loud that you couldn’t hear the person in the booth next to you or the server. We had to leave immediately, this place is not for everyone.
Set our reservation two weeks ago for 9 pm, we arrived and waited 45 minutes to be seated. Once we were seated, we were placed by the bar and it was so loud that you couldn’t hear the person in the booth next to you or the server. We had to leave immediately, this place is not for everyone.
Very disappointed. Food quality was great but at this point they don’t care about the overall experience. Served the salads after main entree arrived and lamely tried to play off that they do it this way. Everything is rushed. They just want to flip the table as fast as possible and you will feel that way when you go. Enjoy!
Very disappointed. Food quality was great but at this point they don’t care about the overall experience. Served the salads after main entree arrived and lamely tried to play off that they do it this way. Everything is rushed. They just want to flip the table as fast as possible and you will feel that way when you go. Enjoy!
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