Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
4/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
308
Quality of reviews
mdi-chevron-right
Replying to reviews
17%
Customer feedback
67%
Tone of expression
97%
Your profiles
google
Nautica Tattoo Orlando
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
54%
Delivery
0%
Customer service
38%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Canvas Tattoo & Art...
4.9
1758
Good Vibrations Ink...
4.8
1427
Hart & Huntington Ta...
4.6
930
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
se você está procurando
se você está procurando
ll be back soon
ll be back soon
took his time
took his time
got a conch piercing
got a conch piercing
had to pay for
had to pay for
name on the list
name on the list
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Nautica Tattoo Orlando
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
Nautica Tattoo Orlando
1/1
Description
Nautica Tattoo Orlando
1/1
Localization
Nautica Tattoo Orlando
1/1
Multimedia
Nautica Tattoo Orlando
1/1
Contact
Nautica Tattoo Orlando
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Almost on the top.
This is a wonderful result but you should gain more insightful reviews from your customers. Please read the article and learn how to improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.87
Reviews per profile
414
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
308
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
> 14days
It is too long.
You have to respond quickly. It is very important to communicate fast and clearly with your customers. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
146
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
138
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
18 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
I got a conch piercing and at first i thought it was great , good price , clean shop but then a few days later the piercing literally fell out 🙃 i got it back in but i feel it should be tighter on there and shouldn’t be able to literally fall out.
I got a conch piercing and at first i thought it was great , good price , clean shop but then a few days later the piercing literally fell out 🙃 i got it back in but i feel it should be tighter on there and shouldn’t be able to literally fall out.
We got in at like 6:45pm - I went to sign whatever sign in sheet they had but there was nothing on the counter and and the girl behind the counter waived us to go to the other side that had consent forms. We did the consent form and was never told that we would get a text or how long it would be. We waited for three hours only to be told that our names had to be on a completely different list that wasn’t even out when we got there. I understand flash sales can be hectic but don’t participate in Friday the 13th if you truly don’t have a handle on how to manage the crowds. Was super disappointing to sit there for hours with no information, only to be told we didn’t do something we apparently were supposed to do (after employees initially told us otherwise). They said they could fit us in last minute but it would still be a long wait.. we couldn’t sit there any longer. A $30.00 tattoo isn’t worth an almost 4 hour wait
We got in at like 6:45pm - I went to sign whatever sign in sheet they had but there was nothing on the counter and and the girl behind the counter waived us to go to the other side that had consent forms. We did the consent form and was never told that we would get a text or how long it would be. We waited for three hours only to be told that our names had to be on a completely different list that wasn’t even out when we got there. I understand flash sales can be hectic but don’t participate in Friday the 13th if you truly don’t have a handle on how to manage the crowds. Was super disappointing to sit there for hours with no information, only to be told we didn’t do something we apparently were supposed to do (after employees initially told us otherwise). They said they could fit us in last minute but it would still be a long wait.. we couldn’t sit there any longer. A $30.00 tattoo isn’t worth an almost 4 hour wait
Tried to schedule a appointment, they never get back to me, after multiple attempts I finally just gave up! Terrible customer service, as a business owner I never treated my customers like that.
Tried to schedule a appointment, they never get back to me, after multiple attempts I finally just gave up! Terrible customer service, as a business owner I never treated my customers like that.
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