Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
23/3/2022
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
100%
Complete information
100%
Trust Analysis
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Matrix analysis
C
Class
Fresh reviews last quater
0
Quality of reviews
mdi-chevron-right
Replying to reviews
50%
Customer feedback
48%
Tone of expression
90%
Your profiles
ceneo
Manibox.pl - opinie o sklepie - Ceneo.pl
See profile
google
Tablice manipulacyjne manibox
See profile
facebook
Manibox - tablice manipulacyjne - Home | Facebook
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
50%
Delivery
0%
Customer service
50%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Hydropolis
4.4
4949
Koszulki z nadrukiem...
4.6
3513
Emako.pl sp. z o.o.
4.7
1457
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
jest zachwycona
jest zachwycona
idealny prezent
idealny prezent
świetny kontakt
świetny kontakt
ciągu nie otrzymaliśmy
ciągu nie otrzymaliśmy
nie otrzymaliśmy pomimo
nie otrzymaliśmy pomimo
wlasciciel sklepu
wlasciciel sklepu
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
3
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
This is a very good result!
You should be visible on as many portals as possible.
Manibox.pl - opinie o sklepie - Ceneo.plTablice manipulacyjne maniboxManibox - tablice manipulacyjne - Home | Facebook
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
3/3
Name
Manibox.pl - opinie o sklepie - Ceneo.plTablice manipulacyjne maniboxManibox - tablice manipulacyjne - Home | Facebook
3/3
Description
Manibox.pl - opinie o sklepie - Ceneo.plTablice manipulacyjne maniboxManibox - tablice manipulacyjne - Home | Facebook
3/3
Localization
Manibox.pl - opinie o sklepie - Ceneo.plTablice manipulacyjne maniboxManibox - tablice manipulacyjne - Home | Facebook
3/3
Multimedia
Manibox.pl - opinie o sklepie - Ceneo.plTablice manipulacyjne maniboxManibox - tablice manipulacyjne - Home | Facebook
3/3
Contact
Manibox.pl - opinie o sklepie - Ceneo.plTablice manipulacyjne maniboxManibox - tablice manipulacyjne - Home | Facebook
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
C
You should work on it.
You have nice reviews to rating ratio. Your customers leave both positive and negative feedback, be sure to respond to all of them.
Reviews - It is beginning.
You really need to work on this. You can find helpful resources under the learn more button.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.57
Reviews per profile
6.67
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
3.33
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
4
days
It's not bad.
Waiting time for response is too long. Please try to be faster, your customers will appreciate it. Please read the article and learn more.
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
121
letters
Too short reviews.
You have to encourage your customers to leave longer reviews. It is crucial for your future customers. Please read the article and learn more.
Number of reviews without text
11
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
Work on it.
You have huge amount of reviews without text. High rating is not enough for aware customers. Please read the article and learn more.
Multimedia – UGC
Yes
1 review
with photos
Not only words.
Sometimes an image is more valuable than thousands of words. Try to encourage your customers to leave some videos or photos to give other social proofs. Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Nie polecam. Tablica przyszła z uszkodzonym elementem. Zlozylismy reklamacje, personel oszukuje ze sprawa jest już rozwiązana, że kurier juz jest zamówiony i wszystko jest gotowe do wysyłki, ale obiecanego elementu w dalszym ciągu nie otrzymaliśmy pomimo wielu wykonanych telefonów. Tablica na prezent wiec czas jest dla nas ważny,. Sytuacja niedopuszczalna, zwłaszcza biorąc pod uwagę cenę jaka się płaci za te Tablice
Nie polecam. Tablica przyszła z uszkodzonym elementem. Zlozylismy reklamacje, personel oszukuje ze sprawa jest już rozwiązana, że kurier juz jest zamówiony i wszystko jest gotowe do wysyłki, ale obiecanego elementu w dalszym ciągu nie otrzymaliśmy pomimo wielu wykonanych telefonów. Tablica na prezent wiec czas jest dla nas ważny,. Sytuacja niedopuszczalna, zwłaszcza biorąc pod uwagę cenę jaka się płaci za te Tablice