Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
11/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
100%
Trust Analysis
mdi-chevron-right
Matrix analysis
B
Class
Fresh reviews last quater
322
Quality of reviews
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Replying to reviews
45%
Customer feedback
62%
Tone of expression
81%
Your profiles
google
CITY Furniture
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
82%
Delivery
72%
Customer service
82%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
Bob’s Discount Furni...
4.7
6864
American Signature F...
4.7
2580
Rooms To Go - Millen...
4.8
2215
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
para decorar tu hogar
para decorar tu hogar
100 00 gift card
100 00 gift card
parte de la vendedora
parte de la vendedora
te ofrecen ninguna solución
te ofrecen ninguna solución
preguntar por el retraso
preguntar por el retraso
bait and switch operation
bait and switch operation
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
CITY Furniture
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
Super!
You can have some gaps here and there, but we can see that you try to be transparent for your customers. If you need more information about these statistics please read the article to improve your performance.
1/1
Name
CITY Furniture
1/1
Description
CITY Furniture
1/1
Localization
CITY Furniture
1/1
Multimedia
CITY Furniture
1/1
Contact
CITY Furniture
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
B
Nice score!
You have really nice reviews to rating ratio. Still there are some improvements possible.
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Really nice score.
This result shows your customers that you run a credible business. Nevertheless, it can be even better. Please read the article and learn how to improve your performance.
Rating
4.15
Reviews per profile
3606
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
322
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
Awesome!
We can see that you treat your customers just right. But if you feel it takes too much time, read the article and learn how you can automate communication with your customers.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
333
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
1382
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
109 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Too much negative reviews.
You have to encourage your happy customers to leave a comments. Please read the article and learn how to do it.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
This has been the worst experience ever. We ordered our furniture back in July of 2020 and still haven't received our order. The few things we received were scratched up and every month we get phone calls telling us that there is another delay. First and last time I buy anything from City Furniture
This has been the worst experience ever. We ordered our furniture back in July of 2020 and still haven't received our order. The few things we received were scratched up and every month we get phone calls telling us that there is another delay. First and last time I buy anything from City Furniture
I bought one table with chairs to arrive in 2 months, only the table arrived I made another reservation for a month then they haven't arrived for more than three months and the forecast is for December. A lot of lack of respect for customers. If you have another option, do not buy from this store.
I bought one table with chairs to arrive in 2 months, only the table arrived I made another reservation for a month then they haven't arrived for more than three months and the forecast is for December. A lot of lack of respect for customers. If you have another option, do not buy from this store.
Después de que me dicen que está disponible, hago la compra financiada, me corren el crédito, un día antes de la entrega me informan que el mueble no está en inventario y que no podrá ser entregado en la fecha ofrecida, me parece de poco profesionalismo e irresponsable por parte de la tienda.
Después de que me dicen que está disponible, hago la compra financiada, me corren el crédito, un día antes de la entrega me informan que el mueble no está en inventario y que no podrá ser entregado en la fecha ofrecida, me parece de poco profesionalismo e irresponsable por parte de la tienda.
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