Your rating looks pretty well. This score shows that you are treating your company image seriously, there are areas of your image that could get better. If you want to know how to improve your performance click the button below.
Learn moreAnalysis details
Duration
1 min
Date
11/7/2023
Learn more about Rating Captain
Result details
Visibility
mdi-chevron-right
Visibility variable always considers all profiles.
Number of profiles
33%
Complete information
80%
Trust Analysis
mdi-chevron-right
Matrix analysis
A
Class
Fresh reviews last quater
214
Quality of reviews
mdi-chevron-right
Replying to reviews
0%
Customer feedback
72%
Tone of expression
96%
Your profiles
google
Rooms To Go - Millenia
See profile
Main complaints
Artificial intelligence analyzes negative comments to give you a better understanding of what can be improved. This module shows the percentage of negative reviews that relate to three important aspects of ecommerce operation - product quality problems, delivery problems, customer service problems. The results of a given category mean the percentage of all negative responses, e.g. 43% for customer service means that 45% of all negative responses refer to the quality of customer service.
Product
51%
Delivery
45%
Customer service
60%
This feature is powered by
Google competitors
This data is based on categories provided by Google and can be confusing (we don’t have any control over it in beta version). It is only intended to sketch where you are in the context of the competition.
IKEA
4.4
14812
Mathis Home
4.5
6891
CITY Furniture
4.2
3606
Keywords
The keywords provided are not subject to semantic analysis and can be confusing. They are displayed based on their frequency of occurrence.
associate cindy araujo donado
associate cindy araujo donado
nos atendeu muito bem
nos atendeu muito bem
breath of fresh air
breath of fresh air
kept getting pushed back
kept getting pushed back
dont know what happened
dont know what happened
atención al cliente
atención al cliente
Visibility
Result details
Visibility
Number of profiles
Complete information
Trust Analysis
Quality of reviews
Number of profilesLearn more
1
/3
Profiles
This number shows how many profile you are using. It is important to be visible for your audience. Our research shows that you should be visible at least on three platforms including Google.
It could be better.
One or two profiles is not enough to give your customers chance to hear their voice. Please read the article to improve your performance.
Rooms To Go - Millenia
Complete information
Learn more
This data inform how well your profiles are filled up. The greater the degree of completion of the profiles, the more convenient the client is.
It's ok but...
There are some things to do. Look at the chart above and verify information about you on your profiles. Read the articles provided.
1/1
Name
Rooms To Go - Millenia
1/1
Description
Rooms To Go - Millenia
1/1
Localization
Rooms To Go - Millenia
0/1
Multimedia
We couldn't find any data
1/1
Contact
Rooms To Go - Millenia
Trust Analysis
Visibility
Result details
Trust Analysis
Trust matrix
Fresh reviews
Quality of reviews
Trust matrix
Learn more
Class
A
Awesome!
Your reviews to rating ratio is just perfect! Keep going like that and your customers will always know that your business is honest!
Reviews - Great score!
It looks that you should have many interesting insights from your customers. If you don't use any monitoring app read the article and look at how you can improve your performance.
Rating - Awesome!
Your rating is just perfect! Try to keep it that way and customers will perceive you as credible.
Rating
4.79
Reviews per profile
2215
Detailed data about rating and reviews
Star rating over past year
Quantity of reviews over past year
Fresh reviews per profile
New reviews last quarter
214
Learn more
This is a very good result!
Your customers are active so you can see how they treat your business.
Quality of reviews
Visibility
Trust Analysis
Result details
Quality of reviews
Trust matrix
Fresh reviews
Replying to reviews
Learn more
Responses
Our research shows that it is good practice to respond to all comments. We assumed that the response to 30% of all reviews is the minimum that a business who cares about customer experience activities should meet.
You should work on it.
Try to respond to your customer's feedback. Even on the positive ones. Please read the article and learn more.
Time of response
1
days
Great!
Your customers are treated well. Your company focuses on contact with customers. Good job!)
Detailed data about replying to reviews
Percent of responses over past year
Customer reviews
Learn more
Average amount of text
219
letters
It could be better.
Longer reviews mean more trust in your future customer's eyes. Try to work on this a little more. Please read the article and learn more.
Number of reviews without text
620
reviews without text
This indicator shows the percentage of reviews with no text (where a customer gave a star rating but didn't write anything). Our analysis shows that your credibility increases if at least 50% of ratings have text.
You nailed it!
You have really engaged customers! Keep that high results and your audience will perceive you as reliable.
Multimedia – UGC
Yes
39 reviews
with photos
Perfect!
Visualization is important for increasing trust in your business. This is great value, try to receive even more photos and videos from your customers! Please read the article and learn more.
Tone of expression
Learn more
Impact of negative reviews
Most customers look at negative reviews about your store first. Having negative reviews isn't a bad thing - it indicates your business is trustworthy and ratings and reviews aren't being bought. According to our research, the range of negative reviews between 2.5 and 7.5% has a positive effect on the image of the business.
Very well.
It is completely normal that some customers don't like your products or services. This result shows that customers will perceive you as reliable. Please read the article and learn more.
Sentiment
positive
neutral
negative
It could be better.
Your customers are divided. There are some things you can do to improve these results. Please read the article and learn more.
Un engaño total. Fuimos por un anuncio de un especial, el Vendedor nos enseña el Love sofá cama que le enseñamos en el anuncio y después de 2 horas al hacer la orden nos dice que un error ese no era. No creo que vuelva a esa muebleria nunca más en mi vida. El precio del que mos enseño era el doble. Vaya error!!
Un engaño total. Fuimos por un anuncio de un especial, el Vendedor nos enseña el Love sofá cama que le enseñamos en el anuncio y después de 2 horas al hacer la orden nos dice que un error ese no era. No creo que vuelva a esa muebleria nunca más en mi vida. El precio del que mos enseño era el doble. Vaya error!!
The experience was terrible, they promised me the furniture on 05/25/21 and they canceled the delivery 3 times and without an explanation until I called them at that moment they were going to lower the transport one, they came up with the story that it was for the next purchase, I really am very upset with them and will never buy anything from them again, do not buy there they have no word, it is a bad experience
The experience was terrible, they promised me the furniture on 05/25/21 and they canceled the delivery 3 times and without an explanation until I called them at that moment they were going to lower the transport one, they came up with the story that it was for the next purchase, I really am very upset with them and will never buy anything from them again, do not buy there they have no word, it is a bad experience
Purchased a couch 2 weeks ago. Through no fault of rooms to go, my dog with separation anxiety got loose and chewed a hole through couch. 1) rooms to go was unable or unwilling to repair damage even if i paid out of pocket for it 2) rooms to go was unable or unwilling to find fabric to replace the damaged portion so a 3rd party could repair the damage 3) their customer care line was absolutely useless Buy at your own risk
Purchased a couch 2 weeks ago. Through no fault of rooms to go, my dog with separation anxiety got loose and chewed a hole through couch. 1) rooms to go was unable or unwilling to repair damage even if i paid out of pocket for it 2) rooms to go was unable or unwilling to find fabric to replace the damaged portion so a 3rd party could repair the damage 3) their customer care line was absolutely useless Buy at your own risk
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